Troubleshooting
Symptom | Possible Problem | Solution | ||
Unit does not turn on | AC adaptor isn't plugged into a working wall | Plug the AC adaptor into a working wall socket and plug the connector | ||
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| socket or not plugged into the power supply | into the power supply jack on the unit | |
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| jack on back of the unit |
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Unit doesn’t respond | Unit requires a reset | If unit is plugged in and doesn't respond, try resetting the unit by | ||
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| following these steps: | |
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| a) remove iPhone/iPod/iPad from dock | |
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| b) unplug unit from power source | |
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| c) remove back up battery | |
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| d) wait a few minutes, then restore battery and resume use | |
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| iPhone/iPod/iPad is not docked properly | Remove your iPhone/iPod/iPad from the dock and check for | |
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| obstruction on the connectors in the dock and on your | |
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| iPhone/iPod/iPad. Then reseat it in the dock. | |
Battery Low icon | Battery is weak | Replace with new battery | ||
always flashing |
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Battery was not installed properly | Check to make sure the + side is facing outwards | |||
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iPhone/iPod/iPad | iPhone/iPod/iPad is not docked properly | Remove your iPhone/iPod/Pad from the dock and check for obstruction | ||
does not respond to |
| on the connectors in the dock and on your iPhone/iPod/iPad. Then | ||
the unit/iPod is |
| reseat it in the dock. | ||
playing but no sound |
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Your iPhone/iPod/iPad software is too old | Upgrade software on your iPhone/iPod/iPad via iTunes on your | |||
comes out | ||||
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| computer | |
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| iPhone/iPod/iPad is locked up/plays but no | Check the volume setting. Make sure your iPhone/iPod/iPad is | |
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| sound comes out | working properly before docking into the unit. Please refer to your | |
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| iPhone/iPod/iPad manual for details. See above for software | |
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| upgrade information. | |
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| You may need to reset your iPhone/iPod/iPad. Refer to your | |
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| iPhone/iPod/iPad user guide for details on how to perform a reset. | |
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| Using 1st or 2nd generation iPod, iPod | Unit cannot control those iPod models or other devices. | |
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| Shuffle or other devices. |
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Unit/iPhone/iPod/iPad | The unit is reacting to external interference | Move unit away from potential sources of external interference such as | ||
performance is erratic |
| computers, modems, wireless devices (routers) or fluorescent light. | ||
No sound from unit | Volume is set too low on unit | Make sure volume is turned up | ||
iPhone/iPod/iPad | iPhone/iPod/iPad is not docked properly | Remove your iPhone/iPod/iPad from the dock and check for | ||
didn’t charge up |
| obstruction on the connectors in the dock and on your | ||
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| iPhone/iPod/iPad. Then reseat it in the dock. | |
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| iPhone/iPod/iPad is locked up/ frozen | Please make sure your iPhone/iPod/iPad/iPad is working properly | |
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| before docking into the unit. Please refer to your iPhone/iPod/iPad | |
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| iPhone/iPod/iPad battery has problem | ||
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| manual for details. | ||
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Time sync didn’t | iPod models such as iPod mini, iPod | Make sure you are using an iPad, iPhone or recent iPod touch. If not | ||
work | classic do not support time sync function | available, set time manually (see page 5). | ||
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