T R O U B L E S H O O T I N G
Symptom | Possible reason | Solution |
Unit won’t turn on | AC adaptor isn't plugged into | Plug the AC adaptor into a working wall |
| a working wall socket or not | socket and plug the connector into the |
| plugged into the power jack | supply jack on the unit |
| on back of the unit |
|
Unit won’t | Unit may require a reset | If unit is plugged in and doesn't respond, |
respond |
| try resetting the unit by following these |
|
| steps: |
|
| a) remove iPhone/iPod from dock |
|
| b) unplug unit from power source |
|
| c) wait 3 minutes, then resume use |
| iPhone/iPod is not docked | Remove your iPhone/iPod from the dock |
| properly | and check for obstruction on the |
|
| connectors in the dock and on your |
|
| iPhone/iPod. Then reseat it in the dock. |
iPhone/iPod does | iPhone/iPod is not docked |
|
not respond to the | properly |
|
unit and/or |
|
|
iPhone/iPod is | Your iPhone/iPod software is | Upgrade software on your iPhone/iPod via |
playing but no | too old | iTunes on your computer |
sound comes out |
|
|
| iPhone/iPod is locked up or | Check the volume setting. Make sure your |
| plays but no sound comes out | iPhone/iPod is working properly before |
|
| docking into the unit. Please refer to your |
|
| iPhone/iPod manual for details. See above |
|
| for software upgrade information. |
|
| You may need to reset your iPhone/iPod. |
|
| Refer to your iPhone or iPod user guide for |
|
| details on how to perform a reset. |
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