Troubleshooting
Symptom | Possible Problem | Solution |
Unit no respond (no power)
AC adaptor isn’t plugged to a wall outlet or the connector is not plugged into the power supply jack o the back of the unit
Plug the AC adaptor into a wall outlet and plug the connector into the supply jack on the unit
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| Wall outlet is not functioning | Plug another device into a wall outlet (same outlet) to confirm the | |
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| outlet is working | ||
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iPhone/iPod does | Using wrong insert/ no insert | Make sure the dock insert is the proper fit to your iPhone/iPod | ||
not dock properly |
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dock or iPhone/iPod has obstruction | Remove your iPhone/iPod from the dock and check for obstruction | |||
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| on the connectors in the dock and on your iPhone/iPod. Then | |
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| reseat it in the dock. | |
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iPhone/iPod does | iPhone/iPod is not docked properly | Remove your iPhone/iPod from the dock and check for obstruction | ||
not respond to the |
| on the connectors in the dock and on your iPhone/iPod. Then | ||
unit |
| reseat it in the dock. | ||
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| Your iPhone/iPod software is too old | Upgrade software on your iPhone/iPod via iTunes. | |
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| iPhone/iPod is locked up | Please make sure your iPhone/iPod is working properly before | |
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| docking with the unit. Please refer to your iPod manual for details. | |
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iPhone/iPod didn’t | iPhone/iPod is not docked properly | Remove your iPhone/iPod from the dock and check for obstruction | ||
charge up |
| on the connectors in the dock and on your iPod. Then reseat it in | ||
| the dock. | |||
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| Using 3rd generation iPod | iP41 doesn’t support 3rd generation iPod | |
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| iPhone/iPod is locked up/frozen | Please make sure your iPhone/iPod is working properly before | |
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| docking with the unit. Please refer to your iPod manual or | |
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| iPhone/iPod battery has problem | apple.com/support for details. | |
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Sound is distorted | Volume level is set too high | Decrease the volume. Turn off EXB bass effect | ||
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Sound source is distorted | If iPod original sound source is poor quality, distortion and noise are | |||
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| easily noticed with | |
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| Try a difference audio source such as a music CD. | |
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| If you are using an iPod Shuffle or external sound source like older | |
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| generation iPod, try reducing the output volume on the device itself. | |
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| Also, try turning bass boost OFF. | |
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Remote Control | Remote control battery is weak/dead | Replace remote battery with new CR2032 battery | ||
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didn’t work | Remote Control is too far way from | Use the Remote Control closer to main unit | ||
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| main unit |
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