Trouble Shooting
Symptom | Possible Problem | Solution | ||
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Unit doesn’t respond | AC adaptor isn’t plugged into a wall outlet | Plug the AC adaptor into a wall outlet and plug the | ||
(no power) | or the connector is not plugged into the | connector into the supply jack on the unit | ||
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| power supply jack on the back of the dock |
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| Wall outlet is not functioning or switched off | Plug another device into the same outlet to confirm the outlet | |
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| is working. Make sure any associated power switch is ON | ||
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| Internal battery is weak or dead | Connect to AC power until battery status indicator is solid | |
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iPod/iPhone does not | Using no or wrong iPod/iPhone insert | Make sure the dock insert is the proper fit for your iPod/iPhone | ||
dock properly |
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iPod/iPhone not installed properly | Remove your iPod/iPhone from the dock and check for | |||
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| obstruction on the connectors in the dock and on your | |
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| iPod/iPhone. Make sure there is no “skin” or case on the | |
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| iPod/iPhone. Then reseat it in the dock. | |
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iPod/iPhone does | iPod/iPhone is not installed properly | Remove your iPod/iPhone from the dock and check for | ||
not respond to the | ||||
| obstruction on the connectors in the dock and on your | |||
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| iPod. Then reseat it in the dock. | |||
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| Your iPod/iPhone software is too old | Upgrade software on your iPod/iPhone via iTunes | |
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| iPod/iPhone is locked up | Please make sure your iPod/iPhone is working properly | |
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| before docking into the unit. Please refer to your | ||
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| iPod/iPhone manual for details. | |
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| Using 1st or 2nd generation iPod, iPod | Unit cannot control those iPod models or other devices. | |
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| shuffle or other devices. | Use the | |
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iPod/iPhone does not | If your iPod/iPhone is not used for some | Press the Menu button on your iPod/iPhone | ||
come on immediately | time, it may enter deep sleep mode |
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| iPod/iPhone battery is run down or is too weak | Charge your iPod/iPhone for about 5 minutes | |
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Sound is distorted | Volume level is set too high | Decrease the volume. | ||
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| Sound source is distorted | If iPod/iPhone original sound source is poor quality, | |
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| distortion and noise are easily noticed with | |
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| speakers.Try a different music file. | |
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| Try reducing the output volume and EQ settings such as | |
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| bass boost on the device itself. | |
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