Troubleshooting
Symptom | Possible Problem | Solution | ||
Unit doesn’t | AC adaptor isn’t plugged to a wall outlet or | Plug the AC adaptor into a wall outlet and plug the connector into | ||
respond | the connector is not plugged into the power | the supply jack on the unit | ||
(no power) | supply jack o the back of the unit |
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Wall outlet is not functioning | Plug another device into a wall outlet (same outlet) to confirm the | |||
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| outlet is working | |
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| Internal battery is dead/needs charging | Connect AC adaptor to working outlet to charge battery | |
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| Using no or wrong iPod/iPhone insert | Make sure the dock insert is the proper fit to your iPod/iPhone | |
iPod/iPhone does |
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iPod/iPhone is obstructed | Remove your iPod/iPhone from the dock and check for obstruction | |||
not dock properly |
| on the connectors in the dock and on your iPod. Then reseat it in | ||
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| the dock. | |
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| iPod/iPhone is not docked properly | Remove your iPod/iPhone from the dock and check for obstruction | |
iPod/iPhone does |
| on the connectors in the dock and on your iPod. Then reseat it in | ||
| the dock. | |||
not respond to the |
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| Your iPod/iPhone software is too old | Upgrade software on your iPod/iPhone via iTunes | ||
unit | ||||
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iPod/iPhone is locked up | Please make sure your iPod/iPhone is working properly before dock | |||
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| into the unit. Please refer to your iPod manual for detail. | |
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| Using 3rd generation iPod | iP49 doesn’t support 3rd generation iPod | |
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| iPod/iPhone is not docked properly | Remove your iPod/iPhone from the dock and check for obstruction | |
iPod/iPhone didn’t |
| on the connectors in the dock and on your iPod/iPhone. Then | ||
charge up |
| reseat it in the dock. | ||
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| iPod/iPhone is locked up/frozen | Please make sure your iPod/iPhone is working properly before dock | |
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| into the unit. Please refer to your iPod manual for detail. | |
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| iPod/iPhone battery has problem | ||
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Sound is distorted | Volume level is set too high | Decrease the volume. | ||
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Sound source is distorted | If iPod/iPhone original sound source is poor quality, distortion and | |||
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| noise are easily noticed with | |
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| music file. | |
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| Try reducing the output volume and EQ settings such as bass boost | |
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| on the device itself. | |
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Remote control | Battery is weak or dead | Replace with new battery | ||
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Remote Control is too far away or not | Point the Remote Control toward the unit and use within 30 feet of | |||
doesn’t work | ||||
aimed properly toward the device | the unit. | |||
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| Remote switch is in AUTO position | Move Remote switch to ON position | |
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Unit is/feels warm | This is normal. The unit has a rechargeable | No need for action, operate the unit as usual | ||
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| battery and charging circuit that may make |
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| the unit feel warm to the touch when in |
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| charging mode. |
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