Trouble Shooting
Symptom |
| Possible Problem | Solution |
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Unit doesn’t respond |
| AC adaptor isn’t plugged into a wall outlet | Plug the AC adaptor into a wall outlet and plug the |
(no power) |
| or the connector is not plugged into the | connector into the supply jack on the unit |
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| power supply jack on the back of the dock |
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| Wall outlet is not functioning or switched off | Plug another device into the same outlet to confirm the outlet |
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| is working. Make sure any associated power switch is ON | |
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| |
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| Battery is weak/ dead | Charge internal battery by connecting AC adaptor to |
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| working outlet until battery indicator glows steadily. | |
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| |
iPod/iPhone does not |
| iPod/iPhone not docked properly | Remove your iPod/iPhone from the dock and check for |
dock properly |
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| obstruction on the connectors in the dock and on your |
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| iPod/iPhone. Make sure there is no “skin” or case on the |
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| iPod/iPhone. Then reseat it in the dock. |
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iPod/iPhone does |
| iPod/iPhone is not docked properly | Remove your iPod/iPhone from the dock and check for |
not respond to the |
| ||
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| obstruction on the connectors in the dock and on your | |
unit |
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| |
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| iPod. Then reseat it in the dock. | |
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| Your iPod/iPhone software is too old | Upgrade software on your iPod/iPhone via iTunes |
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| iPod/iPhone is locked up | Please make sure your iPod/iPhone is working properly |
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| before docking into the unit. Please refer to your | |
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| |
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| iPod/iPhone manual for details. |
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| Using 1st or 2nd generation iPod, iPod | Unit cannot control those iPod models or other devices. |
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| shuffle or other devices. | Use the |
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iPod/iPhone does not |
| If your iPod/iPhone is not used for some | Press the Menu button on your iPod/iPhone |
come on immediately |
| time, it may enter deep sleep mode |
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| iPod/iPhone battery is run down or is too | Charge your iPod/iPhone for about 5 minutes |
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| weak |
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Unit operation is erratic |
| Unit requires reset | Insert the end of a paperclip or similiar into the Reset port |
| located next to the AC jack and press in for a few seconds | ||
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| |
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| to restore the unit to factory default settings. Doing so will |
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| overwrite any current settings. |
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