iHome iP9 manual Troubleshooting, Symptom Possible Problem Solution

Troubleshooting

Symptom	Possible Problem	Solution
iP9 does not turn on	AC adaptor isn't plugged into a working wall socket	Plug the AC adaptor into a working wall socket and plug the connector
	or not plugged into the power supply jack on back	into the supply jack on the unit
	of the unit
iP9 doesn’t respond	iP9 requires a reset	If unit is plugged in and doesn't respond, try resetting the unit by following
		these steps:
		a) remove iPhone/iPod from dock
		b) unplug unit from power source
		c) remove back up batteries
		d) wait 1 hour, then resume use
	iPhone/iPod is not docked properly	Remove your iPhone/iPod from the dock and check for obstruction on
		the connectors in the dock and on your iPhone/iPod. Then reseat it in the
		dock.
Battery Low icon always	Batteries are weak	Replace with new batteries
flashing
	Batteries were not installed properly	Check to make sure the polarity ( + and – ends) matches the diagram
		in the battery compartment
iPhone/iPod does not	iPhone/iPod is not docked properly	Remove your iPhone/iPod from the dock and check for obstruction on
respond to the unit/iPod		the connectors in the dock and on your iPhone/iPod. Then reseat it in
is playing but no sound		the dock.
comes out
	Your iPhone/iPod software is too old	Upgrade software on your iPhone/iPod. For details visit
		http://www.apple.com or use iTunes on your computer
	iPhone/iPod is locked up/plays but no sound	Check the volume setting. Make sure your iPhone/iPod is working
	comes out	properly before docking into the unit. Please refer to your
		iPhone/iPod manual for details. See above for software upgrade
		information.
		You may need to reset your iPhone/iPod. Refer to your iPhone
		or iPod user guide for details on how to perform a reset.
	Using 1st or 2nd generation iPod, iPod Shuffle or	iP9 cannot control those iPod models or other devices.
	other devices.
Remote Control didn’t	Battery weak	Replace current battery with new battery
work
	Remote Control is out of range of the iP9	Move within 30 feet of the unit.
	remote sensor
iP9/iPhone/iPod	The iP9 is reacting to external interference	Move unit away from potential sources of external interference such as
performance is erratic		computers, modems, wireless devices (routers) or fluorescent light.
No sound from iP9	Volume is set too low on iP9	Make sure volume is turned up
iPhone/iPod didn’t	iPhone/iPod is not installed properly	Remove your iPhone/iPod from the dock and check for obstruction on
charge up		the connectors in the dock and on your iPhone/iPod. Then reseat it in
		the dock.
	iPhone/iPod is locked up/ frozen	Please make sure your iPhone/iPod is working properly before docking
		into the unit. Please refer to your iPhone/iPod manual for details.
	iPhone/iPod battery has problem
No AM band radio	AM loop antenna is not connected to the unit	Plug the AM loop antenna connector to the jack on the back of the unit
sound but others OK
AM band radio is very	AM loop antenna isn’t located properly	Move the AM loop antenna away from the main unit AC adaptor and
noisy		rotate it for best reception

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