iHome ZN9 manual Troubleshooting, Symptom Possible Problem Solution

Troubleshooting

Symptom	Possible Problem	Solution
ZN9 does not turn on	AC adaptor isn't plugged into a working wall socket	Plug the AC adaptor into a working wall socket and plug the connector
	or not plugged into the power supply jack on back	into the supply jack on the unit
	of the unit
ZN9 doesn’t respond	ZN9 requires a reset	If unit is plugged in and doesn't respond, try resetting the unit by following
		these steps:
		a) remove Zune from dock
		b) unplug unit from power source
		c) remove back up batteries
		d) wait 1 hour, then resume use
	Zune is not docked properly	Remove your Zune from the dock and check for obstruction on the
		connectors in the dock and on your Zune. Then reseat it in the dock.
Battery Low icon always	Batteries are weak	Replace with new batteries
flashing
	Batteries were not installed properly	Check to make sure the polarity ( + and – ends) matches the diagram
		in the battery compartment
Zune does not respond	Zune is not docked properly	Remove your Zune from the dock and check for obstruction on the
to the unit/Zune is		connectors in the dock and on your Zune. Then reseat it in the dock.
playing but no sound
comes out	Your Zune software is too old	Upgrade software on your Zune. For details visit http://www.zune.net
	Zune is locked up	Please make sure your Zune is working properly before docking into the
		unit. Please refer to your Zune manual for details.
ZN9/Zune performance	The ZN9 is reacting to external interference	Move unit away from potential sources of external interference such as
is erratic		computers, modems, wireless devices (routers) or fluorescent light.
No sound from ZN9	Volume is set too low on ZN9	Make sure volume is turned up
Zune didn’t charge up	Zune is not docked properly	Remove your Zune from the dock and check for obstruction on the
		connectors in the dock and on your Zune. Then reseat it in the dock.
	Zune is locked up/ frozen	Please make sure your Zune is working properly before docking into the
		unit. Please refer to your Zune manual for details.
	Zune battery has problem
No AM band radio	AM loop antenna is not connected to the unit	Plug the AM loop antenna connector to the jack on the back of the unit
sound but others OK
Radio is very noisy	AM/FM antennas not located properly	Move the AM loop antenna away from the main unit/Zune and rotate it
		for best reception. Keep unit and antenna at least 3 feet from AC adaptor.

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