ILY Enterprise CoolCopy 3, CoolCopy 7 Copyright 2005 by ILY Enterprise Inc. All Rights Reserved. , Chapter 5 Trouble Shooting,

Copyright ©2005 by ILY Enterprise Inc.

1. No display on LCD or the unit does not operate when power on.

• Please check the connection of power cable and that the power

outlet is normal.

• Turn off the power of machine, open the case of duplicator, and check if

there are any problems with the power cable.

2. LCD shows the Error message.

• During operation like Copy, Test, Compare and Verify, you may press ESC

button to abort the operation. An Error message will be shown no the LCD.

Some CD writers will cause the duplicator to reset and you have

to re-start the power to get the duplicator to function properly.

• A failed reading may cause an error message to show on the LCD display.

Change the master CD and try again.

• During operation, if a read error, buffer under run or writing error occurs, the

LCD will show error message like: Pass xx, failed xx.

• If there is no device connected and detected by duplicator during power-on,

the duplicator will show an error message on the LCD before entering the main menu.

3. CD-ROM can not read disc and shows error message.

• Check the format of master CD or master CD itself for damage.

• Use any of the CD-Writers to read the master. If it works, the CD-ROM may be

defective or not compatible with CD-ROM.

4. Buttons do not function.

• May be still busy on task.

• Button malfunction.

• Faulty board.

5. Copy completed but CD-R disc is not readable / executable?

• Use the compare function to check.

• Change another CD-ROM drive to test.

6. The failure rate is high.

• Lower the speed of the CD-Writers and try again.

• Quality of blank disc is poor.

• Check for latest firmware version.

• Check the CD-Writer maximum writing speed. If you want to copy at 24X writing

process or higher, please copy to hard drive first and then to CD.

7. Can not boot-up or failure to upgrade firmware.

• Contact your dealer to solve the problem. Please note that ay be charged

for this.

• Check to see if the BIOS program is correct since customers often download

the wrong program or simply write the zipped file to CD when it should be first

unzipped before writing.

• A failed upgrade might cause a failed boot. This can only be solver by returning

the control board to agent or factory directly. It is not necessary to return

whole system under failed upgrade.