. . . . . . . . . . . . . . . . . . . .
Infinite Peripherals, Inc.
www.ipcprint.com Page 29
DPP-350 User Manual v1.09
Troubleshooting If you’re having problems capturing signatures refer to the table
below for possible causes.
Item Problem Possible Cause
Thermal media is specially coated on
outside of roll. Remove paper roll and
reload properly. See section “Loading
Paper” for details on loading paper.
1
Paper feeds
after issuing a
print job but no
printed text
visible on paper.
Paper cover not installed properly. See
section “Loading Paper” for details on
replacing paper cover.
Battery voltage low.
2
On-line LED
blinks RED
continuously.
Printer out of paper or Paper not properly
loaded. See section “Loading Paper” for
details on loading paper.
Battery voltage low. See section on
charging battery pack.
3
Text and/or
graphics are
printed very
light.
Thermal media not imaging correctly.
Verify that you are using the
recommended thermal media.
4
Strange
characters are
printed when
printing.
Battery voltage low. See section on
charging battery pack.
5
Printer stops
responding to
print and paper
feed commands.
Remove battery for 5 seconds and
reconnect battery.
6
Printing is light
or missing only
on half of the
print width.
Paper cover not properly installed. See
section on loading paper.
Mechanism jarred loose. Contact technical
support.
Table 12