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.Troubleshooting
If you’re having a printing problem refer to the table below for possible causes.
Item |
|
| Problem |
| Possible Cause |
|
|
|
|
| Thermal media is specially coated |
|
|
|
|
| on outside of roll. Remove paper |
|
|
| Paper feeds after issuing a print |
| roll and reload properly. See |
|
|
|
| section “Loading Paper” for details | |
1 |
|
| job but no printed text visible on |
| on loading paper. |
|
|
| paper. |
|
|
|
|
|
| Paper cover not installed properly. | |
|
|
|
|
| |
|
|
|
|
| See section “Loading Paper” for |
|
|
|
|
| details on replacing paper cover. |
|
|
|
|
|
|
|
|
|
|
| Printer out of paper. |
|
|
|
|
| |
2 |
|
|
| Paper not properly loaded. See | |
|
| continuously. |
| ||
|
|
|
| section “Loading Paper” for details | |
|
|
|
|
| |
|
|
|
|
| on loading paper. |
|
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|
|
|
|
|
| Battery voltage low. See section |
|
|
| Text and/or graphics are printed |
| on charging battery pack. |
3 |
|
|
|
| |
|
|
| Thermal media not imaging | ||
|
| very light. |
| ||
|
|
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| ||
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|
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| correctly. Verify that you are using |
|
|
|
|
| the recommended thermal media. |
4 |
|
| Strange characters are printed |
| Battery voltage low. See section |
|
| when printing. |
| on charging battery pack. | |
|
|
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| ||
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|
5 |
|
|
| Battery voltage low. See section | |
|
|
| on charging battery pack. | ||
|
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| |
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|
6 |
|
| Printer stops responding to print |
| Remove battery for 5 seconds and |
|
| and paper feed commands. |
| reconnect battery. | |
|
|
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| ||
|
|
|
|
|
|
|
|
|
|
| Paper cover not properly installed. |
7 |
|
| Printing is light or missing only on |
| See section on loading paper. |
|
|
|
| ||
|
| half of the print width. |
| Mechanism jarred loose. Contact | |
|
|
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| ||
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| |
|
|
|
|
| technical support. |
|
|
| Table 11 |
| |
Infinite Peripherals, Inc. | Page 25 |
www.ipcprint.com | . . . . . . . . . . . . . . . . . . . . . . . . . . . . |