InFocus INF5520

Page 39INF5520 Hardware Guide

ceipt will vary based upon the actual part, customer locaon and shipping method. Next day, same-day or four-hour delivery may be

oered at an addional charge where geography permits. If assistance is required, you can call the InFocus Technical Support Center

and a technician will help you over the phone. InFocus species in the materials shipped with a replacement CSR part whether a

defecve part must be returned to InFocus. In cases where it is required to return the defecve part to InFocus, you must ship the

defecve part back to InFocus within a dened period of me, normally ve (5) business days, and clearly display the Return Material

Authorizaon (RMA#) on the outside of the shipping carton or a similar package aording an equal degree of protecon. The defec-

ve part must be returned with the associated documentaon in the provided shipping material. Failure to return the defecve part

may result in InFocus charging you for the replacement. With a Customer Self Repair, InFocus will pay all shipping and part return

costs and determine the courier/carrier to be used.

InFocus may ulize a doorstep swap process, which involves an InFocus delivery person delivering the replacement product or CSR

part to the Customer and picking up the defecve product or part at the me of delivery for return to InFocus. Upon receipt of the

replacement product or part, the original product or part becomes the property of InFocus and you agree to follow instrucons,

including arranging the return of original product or part to InFocus in a mely manner. When providing a product exchange or

Customer Self Repair (CSR) part requiring the return of the original product or part, InFocus may require a credit card authorizaon

as security for the retail price of the replacement product or part and applicable shipping costs. When returning product to InFocus,

a Return Material Authorizaon Number (RMA #) is required and must be clearly displayed on the outside of the shipping carton or a

similar package aording an equal degree of protecon. Service opons, parts availability and response mes may vary according to

the country in which service is requested. Service opons are subject to change at any me. You may be responsible for shipping and

handling charges if the product cannot be serviced in the country in which service is requested. If you seek service in a country that

is not the country of original purchase, you will comply with all applicable import and export laws and regulaons and be responsible

for all custom dues, V.A.T. and other associated taxes and charges. Where internaonal service is available, InFocus may repair or

exchange defecve products and parts with comparable products and parts that comply with local standards. In accordance with

applicable law, InFocus may require that you furnish proof of purchase details and/or comply with registraon requirements before

receiving warranty service. Resources with more details on this and other maers on obtaining warranty service are described below.

PRIVACY. InFocus will maintain and use customer informaon in accordance with the InFocus Privacy Policy available at www.Infocus.

com/privacy and InFocus’s applicable legal obligaons.

BACKUP. If your product is capable of storing soware programs, data and other informaon, you should protect its contents against

possible operaonal failures. Before you deliver your product for warranty service it is your responsibility to keep a separate backup

copy of the contents, remove all personal informaon and data that you want to protect and disable any security passwords. THE

CONTENTS OF YOUR PRODUCT WILL BE DELETED AND THE STORAGE MEDIA REFORMATTED IN THE COURSE OF WARRANTY SERVICE.

Your product or a replacement product will be returned to you as your product was congured when originally purchased, subject

to applicable updates. InFocus may install system soware updates as part of warranty service that will prevent the hardware from

reverng to an earlier version of the system soware. Third party applicaons installed on the hardware may not be compable or

work with the hardware as a result of the system soware update. You will be responsible for reinstalling all other soware pro-

grams, data and passwords. Recovery and reinstallaon of soware programs and user data are not covered under this Limited War-

ranty.

RESOURCES. Support and service informaon including Authorized Distributor and Authorized Service Provider locaons is available

at: www.infocus.com/support.

InFocus Corporaon, 13190 SW 68th Parkway, Suite 200, Portland, OR 97223-8368 USA

and other countries.