Page 31INF5520 Hardware Guide
No sound • If using the Mondopad sound bar, verify that the sound bar is connected
properly and that the sound bar power switch is turned on.
• If the sound bar or an external sound system is not being used, verify
that the Speaker seng in the OSD Audio menu is set to Internal.
• If using an external source, such as S-video, verify that an audio cable is
correctly installed between the device and the tablet.
• Using the remote, verify the volume is turned up enough and not
muted.
• If using the Mondopad collaboraon soware, verify that the volume
is not muted in the applicaon. (Look at the speaker icon in the upper
right-hand corner of the Mondopad collaboraon soware.)
• If playing a video, verify the playback has not been paused and that the
video’s audio has not been muted.
• An HDMI® 1.3 (or higher) source and source device is required to hear
audio via the HDMI cable.
Audio noise • Noise can occur when infrared communicaon equipment (for example,
infrared cordless headphones) is used near the tablet. Move the infrared
communicaon equipment away from the tablet to eliminate the noise.
No touchpad acvity with external
computer
• Verify that the USB B to USB type A cable is plugged from the laptop into
Mondopad correctly.
• Verify that the laptop’s operang system is Windows® 7. (The Mondopad
touchpad does not support any other operang systems.)
Touchpad funcons are not funcon-
ing consistently
• Remove all objects placed on the lip of the Mondopad display and/or
within 2” of the touchpad screen.
• Disable PiP feature. The Mondopad touchpad works best when the
Mondopad collaboraon soware is the main image displayed.
• Power Mondopad™ o and back on aer a few seconds. Re-boong
Mondopad helps the touchpad to re-synchronize.
Remote is not working • Make sure the baeries are installed in the proper orientaon and are
not dead.
• Verify the remote is turned on (the buon is on the boom of the
remote).
• Verify you are poinng the remote at the table and are within 26’ (8m)
and 30 degrees (horz/vert) of the sensor.
• Verify that the IR Control seng in the Advanced Opon OSD menu is
set to Normal.
Keypad and/or mouse is not working • Make sure the baeries are installed in the proper orientaon and are
not dead.
• Press the Connect buon on the boom of the keypad.
• Verify the USB adapter is installed into the Mondopad’s USB port.
• Verify that the Keyboard Control seng in the Advanced Opon OSD
menu is set to Unlock.
Video camera is not in focus • Verify that the plasc protecng the camera lens has been removed.