InFocus INF7011 manual Troubleshooting, Symptom, Possible Solutions

Troubleshooting

Symptom	Possible Solutions
No power	• Verify the power cord is properly connected to the power outlet and to the monitor.
	• Verify the power switch is ON and that the Power button on the remote or keypad has
	been turned on (the front LED should be white).
	• Plug another electrical device to the power outlet to verify that the outlet is supplying
	the proper voltage.
The monitor shuts down suddenly	• Verify that a source is active.
	• The monitor may have overheated. Remove any objects blocking the vents.
	• Review the Windows power settings of the monitor.
No image	• If attempting to display an external source, see “No image from external source” below.
	• Verify that the monitor is turned on (the front LED should be white).
	• Verify that the monitor's PC is turned on (the PC LED on the back of the monitor should
	be solid green).
No image from external source	• Verify that the source is correct by reviewing the Settings>Input Source menu.
	• that connections between the source and the monitor have been made correctly.
	• Verify that the cables are in good condition.
	• Verify the correct input source is selected and that the input signal is compatible with
	the monitor.
The colors on the monitor do not	• Adjust the Color and Tint settings in the Picture menu.
look right	• Reset the picture settings.
	• Verify that connections between the source and the monitor have been made correctly.
	• Verify that the cables are in good condition.
No touchpad activity with external	• Verify that the USB B to USB type A cable is plugged from the laptop into the monitor
computer	correctly.
	• Verify that the laptop’s operating system is Windows® 7. (The monitor touchpad does
	not support any other operating systems.)
Touchpad functions are not function-	• Remove all objects placed on the lip of the monitor and/or within 2” of the touchpad
ing consistently	screen.
	• Power the device off and back on after a few seconds. Re-booting the device helps the
	touchpad to re-synchronize.
Remote is not working	• Make sure the batteries are installed in the proper orientation and are not dead.
	• Verify the remote is turned on (the button is on the bottom of the remote).
	• Verify you are pointing the remote at the table and are within 26’ (8m) and 30 degrees
	(horz/vert) of the sensor.
	• Verify that the IR Control setting in the Advanced Option OSD menu is set to Normal.
Keypad and/or mouse is not working	• Make sure the batteries are installed in the proper orientation and are not dead.
	• Press the Connect button on the bottom of the keypad.
	• Verify the USB adapter is installed into the monitor's USB port.
	• Verify that the Keyboard Control setting in the Advanced Option OSD menu is set to
	Unlock.

INF7011 Hardware Guide Page 31