NS-BRHTIB Blu-ray Disc Home Theater System

Troubleshooting

Check the following information for the possible cause and solution for a problem before contacting the nearest service center or dealer for repairs.

The following do not indicate a problem with your player:

Regular disc rotation sounds.

Image disturbance during search.

Resetting your player

To reset your player:

If your player “freezes,” press STANDBY/ON on the front of your player. Wait five seconds then

press STANDBY/ON again. This resets your player but does not change any settings.

To reset all settings (include parental control settings) to the factory default, select Reset Settings in the System menu.

Power

ProblemSolution

No power

Make sure that the power cord is

 

plugged into a power outlet and that

 

the outlet is supplying power.

 

 

 

 

The player switches to standby mode

After a period of inactivity, your player

 

switches to standby mode

 

automatically. This is a power saving

 

feature.

 

If your player switches to standby

 

mode unexpectedly, a safety device

 

may have been activated. Press

 

 

 

STANDBY/ON on the front of your

 

 

 

 

player.

 

 

 

 

Problem

Some or all functions do not work

Playback fails to start or starts then stops even when (play/pause) is pressed

Start up is slow and audio and video output takes a long time

When reading a disc, the disc tray opens

Solution

• Some functions are not

allowed by the disc, for

example, fast-forwarding

through the warning

information at the

beginning of the disc.

• Condensation may have

formed inside your player.

Turn off your player and wait

one to two hours for the

condensation to evaporate.

• Reset your player. For

instructions, see “Resetting

your player” on page 20.

• Make sure that the disc is

inserted face up in the disc

tray.

• Make sure that the disc is not

dirty. For instructions, see

“Cleaning discs” on page 19.

• The disc may be blank or

incompatible with your

player. Try another disc.

• If power has been

interrupted or the power

cord has just been

connected, startup is slow.

This is not a defect.

• If your player is connected to

the TV with an HDMI cable,

startup is slow. This is not a

defect.

• Make sure that the disc is not

dirty. For instructions, see

“Cleaning discs” on page 19.

• The disc may be

incompatible with your

player. Try another disc.

• Reset your player. For

instructions, see “Resetting

Operation

Problem

Remote control does not work

Solution

Make sure that you are pointing the remote control at the remote control sensor on the front of your player.

Make sure that there are no obstructions between the remote control and the remote control sensor on the front of your player.

Make sure that there is no colored glass between the remote control and the remote control sensor on the front of your player. Colored glass, such as the glass door of an entertainment center, can interfere with signal reception.

Make sure that the remote control sensor is not exposed to direct sunlight or bright light. These can interfere with signal reception.

Replace the batteries.

Audio or video pause during playback

The player is on and the logo and menu appear, but there is no image from the disc

The player freezes when reading a disc

your player” on page 20.

• Make sure that the disc is not

dirty. For instructions, see

“Cleaning discs” on page 19.

• Reset your player. For

instructions, see “Resetting

your player” on page 20.

• Make sure that the disc is not

dirty. For instructions on

cleaning a disc, see

“Cleaning discs” on page 19.

• Reset your player. For

instructions, see “Resetting

your player” on page 20.

• Reset your player. For

instructions, see “Resetting

your player” on page 20.

When you see “loading” on

the screen, press

(open/close) to open the disc

tray and remove the disc.

Clean the disc. (For

instructions, see “Cleaning

discs” on page 19), then try

the disc again.

• If your player freezes again,

the disc may contain some

content that is not

compatible with your player.

Do no try playing the disc

with your player.

20

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