Troubleshooting

Problem

Solution

 

 

The frame will not

The power adapter is not securely connected to

turn on.

the picture frame or to the wall power outlet.

 

Check power adapter connections, then press

 

the power button.

 

 

The frame displays

Higher resolution pictures load more slowly. Try

some pictures

using lower resolution pictures or

slower than others.

down-sampling (compressing or resizing) them.

 

See your camera’s user guide for instructions on

 

down-sampling your pictures, or see “Setting

 

viewing options” on page 31 for instructions on

 

automatically resizing and compressing your

 

pictures while copying them from an inserted

 

memory card or USB device to the frame's

 

internal memory.

 

 

A memory device is

• Make sure that the memory device is one

inserted in the

of the supported formats and that the files

frame, but you can’t

on the device are JPEG image files.

view your pictures.

• Turn the digital picture frame off and

 

make sure that the memory device is

 

inserted all the way into the slot or port

 

and is inserted correctly, then turn it back

 

on. After a few seconds, you should see

 

your first picture.

 

• Try formatting the device.

 

Caution: formatting the device will erase all files

 

on the device. Back up the files on the device to

 

your computer before attempting to format the

 

device.

 

• Some digital cameras save images in

 

formats other than JPEG. Refer to your

 

camera’s manual for details.

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