Insignia NS-H2001 manual 16

Troubleshooting

Use the following check list for troubleshooting when you have problems with your receiver. Consult your local dealer or service outlet if problems persist. Make sure that all connections are correctly made when using with other devices.

Warning

The device is powered by dangerous voltage. Therefore, the device must only be opened by authorized service technicians and all maintenance and service work must be carried out by authorized companies only. Unauthorized repair work may endanger your life.

Any work on the device attempted by unauthorized persons voids the product's warranty.

Problem	Cause	Solution
No power	The power cord is	Plug the power cord into the
	disconnected.	power outlet securely.
	One of the safety	Unplug the DVD receiver, then
	relays in the DVD	plug it back in to reset it.
	receiver may have
	tripped.
Abnormal or	The TV is not set to	Select the appropriate video
no picture	receive receiver	input mode on the TV so the
	signal output.	picture from the receiver
		appears on the TV screen.
	The video cable is	Connect the video cable to the
	not connected	jacks securely.
	securely.
	The TV is not turned	Turn on the TV.
	on.
	The wrong	Check the connection.
	connection.
No sound	The DVD receiver is	Select the correct input mode
	not set to the correct	of the DVD receiver so you can
	audio source.	listen to the sound from the
		external source.
	The audio cables are	Check the connections and
	not connected	connect the audio cable to the
	securely.	jacks securely.
	The external audio	Turn on the equipment
	source is turned off.	connected with the audio cable.
Severe hum	The audio cables are	Check the connections and
or noise is	not connected	connect the audio cables to the
present	securely.	jacks securely.
	Audio cables are too	Make sure that the audio cables
	close to a motor,	are at least 9 feet (3 meters)
	transformer, TV, or	away from sources of
	fluorescent light.	interference.
	The TV is too close	Move the TV away from your
	to your audio	audio components.
	components.
	Dirty connections.	Clean your audio plugs and
		jacks with a cloth, slightly
		moistened with alcohol.
	Dirty disc.	Remove the disc and clean it.
No stereo	Incorrect	Make sure you connect the
sound from	connections.	system correctly.
a CD

Problem	Cause	Solution
The subtitle	The DVD was	No solution.
language	recorded without
cannot be	multiple language
changed	subtitles.
	Changing the	No solution.
	subtitle language
	may not be
	permitted on the
	DVD.
The subtitles	Turning off the	No solution.
cannot be	subtitles may not be
turned off	permitted on the
	DVD.
The picture	Multiple angles are	No solution.
angle cannot	not recorded on the
be changed	DVD.
	Changing the angles	No solution.
	may not be
	permitted on the
	DVD.
	The angle function	Set the angle function to On in
	has not been set to	the Setup menu.
	On in the Setup
	menu.
The playback	The disc is dirty.	Clean the disc.
picture is
	The DVD output to	Check the connections. Try
poor
	the TV is being	connecting the DVD receiver
	routed through a	directly to the TV.
	VCR. The DVD’s
	copy protection may
	affect the picture
	quality.
The aspect	The aspect ratio on	No solution.
ratio of the	the DVD is fixed.
TV cannot be
	Incorrect	If you connect the DVD receiver
changed	connection.	with an S-Video cable, connect
		it directly to the TV.
	Incompatible TV.	Some TVs do not allow
		changing the aspect ratio.
Your home	Static electricity or	Unplug your home theater
theater	other interference	system, then plug it back in.
system does	may affect the
not operate	operation of your
correctly	system.
The DVD	No disc is inserted.	Insert a disc.
receiver
	An unplayable disc	Insert a playable disc. (Check
does not
	is inserted.	the disc type and Regional
start
		code.)
playback
	The disc is placed	Place the disc with the
	upside down.	playback side down.
	The disc is not	Place the disc on the disc tray
	placed within the	correctly inside the guide.
	guide.
	The disc is dirty.	Clean the disc.

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