4.3Troubleshooting (How to Get Technical Support?)
4.3.1 Q & A
Q:Do I need to clear the CMOS before I use a new motherboard to assemble my new computer system?
A:Yes, we highly recommend that you clear the CMOS before installing a new motherboard. Please move the CMOS jumper from its default
Q:If my system hangs when I update the BIOS or set the wrong CPU parameters, what should I do?
A:Whenever you update the BIOS or if the system hangs due to wrong CPU parameters setting, always clear CMOS jumper before booting up again.
Q:Why does the system fail to boot up again right after a mechanical
A:Please keep a
Q:Why does the system fail to boot up and nothing displays on the screen after I did some
A:It should not cause hardware or permanent damage to motherboard when BIOS settings were changed from default to
We suggest the following three troubleshooting methods to discharge CMOS data, recover the hardware default status, and then making the motherboard work again. There is no need to bother returning the motherboard to where you bought it from or go through an RMA process.
Step 1. Switch off the power supply unit and then switch it on again after one minute. If there is no
Press and hold the <Insert> key on the keyboard, and press the
If the situation remains the same, repeat the procedures in Step 1 three times, or try Step 2.
Step 2. Switch off the power supply unit or disconnect the power cord. Open the chassis cover. Locate the CCMOS jumper near the button battery. Change the jumper position from default
Close the chassis and switch on the power supply unit or plug in the power cord. Press the
If the situation remains the same, try Step 3.
Step 3. The same procedure as Step 2, but while discharging the CMOS data, pull out the ATX power connectors from motherboard and remove the button battery during CMOS discharge.
Q:How to get a quick response for my request on technical support?
A:Please carry out a simple troubleshooting before sending “Technical Support Form”:
System boot-up fails after the system had been assembled:
Check the motherboard’s supporting specifications first to see if all the key components attached in your system can meet.
To do so, you may:
•Remove all the unnecessary
•If the trouble still exists, try another VGA card of different brand/model to see if the system will start.
•If the trouble still exists, try another memory module of different brand/model.
•If the trouble still exists, try another CPU and Power Supply.
If the system runs successfully, shut it down and start
Malfunction in the OS:
If the system hangs after resuming from S3 or some testing program, if the CPU cannot be recognized properly, if the display resolution mixed, or if a certain program cannot be executed, etc, you may:
•Upgrade the motherboard’s latest BIOS version.
•Upgrade the
•Check if there is any conflict in the “Control Panel/System Properties”.
Q:How to fill in the “Technical Support Form”?
A:To fill in this “Technical Support Form”, please refer to the following instructions:
•Region: Type in your country name.
•
•First name: Type in your first name.
•Last name: Type in your last name.
•Subject: Type in the model name and the problem of your motherboard.
Example 1: AA8XE and SCSI 29160 malfunction
Example 2: AA8XE boot fails, POST code AF
Example 3: AA8XE (system hang when S3 resume)
•Motherboard: Type in the model name and revision number of your motherboard.
Example: AA8XE REV: 1.00
•BIOS Version: Type in the BIOS version of your motherboard. (You can find it on the screen during the POST sequence.)
•CPU: Type in the brand name and the speed (MHz) of your CPU. (Illustrate the
Example: Intel 650 3.4GHz (OC FSB=220MHz)
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