Technical Support Form, I-45C/I-45CV, Problem description

•Memory brand: Type in the brand and model name of your memory module.

Example: Memory brand: Kingston (KVR533D2N4/1G)

•Memory size: Type in the size of your memory module.

Example: 512M* 4PCS

•Memory configuration: Type in the memory configuration in BIOS setting.

Example: Memory Timing: 2.5-3-3-7 @533MHz

•Graphics information: Note Graphics card’s brand, model and driver version

•Graphics card: Type in the brand and model name of your graphics card.

Example: ATI RADEON X850 XT PE

•Graphics driver version: Type in the driver version of your graphics card

Example: Catalyst 5.12V

•Power supply maker: Type in the brand and model name of your power supply unit.

•Power supply wattage: Type in the power wattage of your power supply unit.

•Storage devices: Type in the brand and specifications of your HDD drive and quantity. Specify if it was inserted on IDE (Master or Slave) or SATA ports, including the RAID allocation status.

Example 1: WD Caviar WD600 60GB (on IDE2 master), Maxtor DiamondMax 10 SATA 300GB (on SATA 3)

Example 2: Maxtor DiamondMax 10 SATA 300GB *2 (on SATA 3, SATA 4 RAID 1)

•Optical devices: Type in the brand and specifications of your optical drives and quantity. Specify if it was inserted on IDE (Master or Slave) or SATA ports.

•Other devices: Indicate which add-on cards or USB devices you are absolutely sure relate to the problem. If you cannot identify the problem’s origin, indicate all the add-on cards or USB devices inserted on your system.

Example: AHA 29160 (on PCI 2), Sandisk Cruzer mini 256MB USB Flash-disk.

•Operating system: Indicate which OS and language version

Example: Microsoft Windows XP SP2, English version

Example: Microsoft Media Center Edition 2005, Korean version

•Problem description: Describe the problem of your system configuration. Indicate the steps to duplicate problem if possible.

See the blank Technical Support Form, or visit our website to fill in the form on line (http://www.abit.com.tw/page/en/contact/technical.php).

Q.Is the motherboard dead? Do I need to return it to where I bought from or go through an RMA process?

A:After you have gone through the troubleshooting procedures, yet the problem still exists, or you find an evident damage on the motherboard, please contact our RMA center. (http://www2.abit.com.tw/page/en/contact/index.php?pFUN_KEY=18000&pTITLE_IMG)