Intel SE7320VP2 Getting Help

Getting Help

World Wide Web

http://support.intel.com/support/motherboards/server/SE7320VP2

Telephone

All calls are billed US $25.00 per incident, levied in local currency at the applicable credit card

excha nge rate plus app licable taxes. (Intel reserves the right to change the pricing for telephone support at

any time without notice).

Before calling, fill out an “Intel® Server Issue Report Form.” A sample form is provided on the following

pages. However, for the fastest service, please submit your form via the Internet.

Table 11. Customer Support Telephone Numbers

In U.S. and Canada 1-800-404-2284

In Europe

UK 0870 6072439

France 01 41 918529

Germany 069 9509 6099

Italy 02 696 33276

Spain 91 377 8166

Belgium 02 714 3182

Finland 9 693 79297

Denmark 38 487077

Norway 23 1620 50

Sweden 08 445 1251

Holland 020 487 4562

In Asia-Pacific region

Australia 1800 649931

Hong Kong 852 2 844 4456

Korea 822 767 2595

China 800 8 20 1100 (toll-free)

8 621 33104691 (not toll-free)

Singapore 65 6213-1311

India 0006517 2 68303634 (manual

toll-free. From India, you need an

IDD-equipped telephone)

Taiwan 2 2545-1640

Indonesia 803 65 7249

Malaysia 1 800 80 1390

New Zealand 0800 444 365

Pakistan 632 63684 15 (IDD via Philippines)

Philippines 1 800 1 651 0117

Thailand 1 800 631 0003

Vietnam 632 6368416 (IDD via Philippi nes)

Myanmar 63 2 636 9796 (via Philippines)

Cambodia 63 2 636 9797 (via Philippines)

In Japan

0120 868686 (Domestic)

81 298 47 0800 (outside country)

Intel® Server Board SE7320VP2 User Guide 53

Contents

Main * ii Preface About this Manual Manual Organization Product Accessories Additional Information and Software Safety Information WARNING Warnings Preface Safety Cautions Wichtige Sicherheitshinweise Intel Server Boards and Server Chassis Safety Information Consignes de scurit Preface Instrucciones de seguridad importantes AVVERTENZA: Italiano Page Contents 2 Hardware Installations and Upgrades........................................................ 25 Figures Tables Page 1 Server Board Features Table 1 summarizes the major features of the server board. Table 1. Server Board Features Server Board Features Connector and Header Locations A U F N Configuration Jumpers Recovery Jumpers J1H2, J1H3, J1H5 J1H2 Pass Clr J1H3 Rcvr Boot J1H5 CMOS Clr Serial Port Configuration Jumper BIOS Select Jumper Back Panel Connectors A FC D E G HB Figure 6. Back Panel Connectors The NIC LEDs at the right and left of each NIC provide the following information. Hardware Requirements Processor Memory Memory Sparing and Mirroring NOTE Power Supply Optional Hardware Storage Devices AXXFLASHPWR accessory ca 2 Hardware Installations and Upgrades Before You Begin Tools and Supplies Needed Installing and Removing Memory Installing DIMMs Page Removing DIMMs Installing or Replacing the Processor CAUTIONS Installing the Processor Page Installing the Heat Sink(s) Removing a Processor RJ45 Serial Port Configuration Installing a PCI, PCI-X, or PCI-Express* Add-in Card Replacing the Backup Battery WARNING ADVARSEL! ADVARSEL VAROITUS 3 Server Utilities Using the BIOS Setup Utility Starting Setup If You Cannot Access Setup Setup Menus Table 8. Keyboard Commands Upgrading the BIOS Preparing for the Upgrade Recording the Current BIOS Settings Obtaining the Upgrade Clearing the CMOS 4 Troubleshooting Resetting the System Problems following Initial System Installation First Steps Checklist Hardware Diagnostic Testing CAUTION Verifying Proper Operation of Key System Lights Confirming Loading of the Operating System Specific Problems and Corrective Actions Power Light Does Not Light No Characters Appear on Screen Characters Are Distorted or Incorrect System Cooling Fans Do Not Rotate Properly Diskette Drive Activity Light Does Not Light CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light Cannot Connect to a Server Problems with Network System Boots when Installing PCI Card Problems with Newly Installed Application Software Problems with Application Software that Ran Correctly Earlier Devices are not Recognized under Device Manager (Windows* Operating System) Hard Drive(s) are not Recognized Bootable CD-ROM Is Not Detected LED Information Table 9. Keyboard Commands Regulatory and Compliance Information Product Regulatory Compliance Product Safety Compliance Product EMC Compliance Class A Compliance Certifications / Registrations / Declarations Product Regulatory Compliance Markings Electromagnetic Compatibility Notices FCC (USA) Industry Canada (ICES-003) Europe (CE Declaration of Conformity) Taiwan Declaration of Conformity (BSMI) Korean Compliance (RRL) Getting Help World Wide Web http://support.intel.com/support/motherboards/server/SE7320VP2 Telephone Table 11. Customer Support Telephone Numbers Page Intel Server Issue Report Form Brief Problem Description. Provide a brief description below. See the last page for space Board / Chassis Information Operating System Information Peripheral Information Hard Drive Information: Management Information: Control Panel Information: