Inter-Tel 8520 SETTING UP VOICE MAIL

GETTING STARTED

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Model 8520 Display Phone User Guide

SETTING UP VOICE MAIL

To begin using your voice mail box you will need to complete a few basic set-up pro-

cedures to initialize your mailbox, customize your personal greetings, and record you

voice mail directory name. See page 47 for additional voice mail options.

Initializing Your Mailbox

One of the first things you should do is initialize your mailbox. This allows you to:

• Change the default password number to a personal password

• Record a name to identify yourself in the company directory

• Listen to the voice mail introduction

To initialize your mailbox:

1. Dial the voice mail extension number. (You hear the main menu.)

NOTE: If you don’t know what the voice mail extension number is, check with your

System Administrator.

2. Press to identify yourself as a subscriber.

3. Enter your mailbox number and default password.

NOTE: Your mailbox number is your default password.

4. If you want a password, enter a new password using digits 0-9 (up to 12 digits).

Then press . Voice mail plays back your password.

If you do not want to use a password, just press .

5. Press to accept the entry or press to re-enter your password. The system

prompts you to record your directory name.

6. After the tone, record your first and last name. When finished, press .

7. Do one of the following:

• Press again to accept the name.

• Press to replay the name you just recorded.

• Press to add to your name.

• Press to erase and re-record your name.

The system then plays a prompt that introduces you to the basic voice mail features.

You can skip this introduction by pressing , if desired.

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Contents

Main Page 1 AXXESS MODEL 8000 SERIES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Key Functions Display Message Indicator Lamp DSS/BLF and Mini-DSS A BOUT VOICE M WHAT YOU SEE AND HEAR S OFTWARE C Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE ADJUSTING YOUR PHONES LCD CONTRAST 13 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 16 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 17 18 Receiving Intercom Calls 19 Outside Calls Placing Outside Calls 20 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD PLACING CONFERENCE CALLS 23 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number To Pick Up (Reverse Transfer) a Call FORWARDING CALLS Manual Call Forwarding Redirect Call Automatic System Forwarding REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR PHONE Date, Time, Name, and Extension Number Outside Partys Name/Number 27 USING A HEADSET 28 USING THE SPEAKER AND MICROPHONE Mute Key Group Listen Using the Speaker 29 Enhanced Speakerphone Mode USING THE MESSAGE KEY Leaving Messages 31 Retrieving Messages ACCESSING YOUR MAILBOX 33 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 36 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE 39 USING REMINDER MESSAGES Page Page Moving On 44 SETTING PREFERENCES Phone Configuration Changing Volume Levels Selecting a Ring Tone Page 46 Changing the Language Returning to Default Operation 47 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 48 Changing the Call Screening Transfer Method 49 Programming a Fax Destination Changing the Message Search Order 50 Programming Remote Messaging Page 52 SPEED DIALING Station Speed D ial Storing Station Speed-Dial Numbers 53 Dialing Station Speed-Dial Numbers System Speed Dial 54 USING RECORD-A-CALL P Making Pages Enabling Paging PERFORMING A HOOKFLASH DURING A CALL PROGRAMMING YOUR FEATURE KEYS PROGRAMMING DIRECT STATION SELECTION KEYS 58 PROGRAMMING SECONDARY EXTENSION KEYS 59 USING ACCOUNT CODES 60 SCREENING CALLS USING THE DIRECTORIES Phone Directory Page 62 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 64 Remote Feature Access 65 REQUESTING AGENT HELP 66 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 67 Logging In and Out of ACD Hunt Groups 68 Ending an ACD Hunt Group Call Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES EXTENSION NUMBERS GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I M N O P Q S T U V W VOICE MAIL FLOW CHART OTE: N