Inter-Tel 8520 F REQUENTLY A SKED Q UESTIONS (FAQ

GETTING STARTED

LEARNING MORE

71

Model 8520 Display Phone User Guide

FREQUENTLY ASKED QUESTIONS (FAQS)

This section includes some of the most frequently asked questions. If you have prob-

lems with your phone or voice mailbox, refer to this section before you contact your

System Administrator or Inter-Tel.

Q1. How do I program System Speed-Dial numbers?

A1. Only your System Administrator can program System Speed-Dial numbers. You can,

however, program up to ten Station Speed-Dial numbers (see page52).

Q2. How do I change the time and date on my phone?

A2. Only your System Administrator can change the time and date. Please contact your

System Administrator if you notice that the date and time are incorrect.

Q3. How can I retrieve messages if I don’t know the password for my voice mail?

A3. Try using your extension number, which is your default password. Or, maybe you

don’t have a password, in which case pressing is all you need to do. If these

options don’t work, contact your System Administrator, who can change or erase the

password for you. You can then retrieve your messages and reset the password, if

desired (see page 47).

Q4. Why can’t I retrieve deleted messages?

A4. Voice mail may have erased your message. After a programmed amount of time has

lapsed, up to 24 hours, voice mail automatically erases all deleted messages (see

page 35). If you attempted to undelete a voice mail within this time frame, however,

your telephone system may not have the latest software (the “undelete” feature was a

recent addition). Or, your voice mail system may not have sufficient space pro-

grammed to store deleted messages. Contact your System Administrator to determine

if this feature is available.

Q5. How can I set the number of rings that are allowed before the call is sent to voice

mail?

A5. Only your System Administrator can change the number of rings.

Q6. How can I change the name displayed on my phone?

A6. Only your System Administrator can change the usernames assigned to extensions.

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Contents

Main Page 1 AXXESS MODEL 8000 SERIES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Key Functions Display Message Indicator Lamp DSS/BLF and Mini-DSS A BOUT VOICE M WHAT YOU SEE AND HEAR S OFTWARE C Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE ADJUSTING YOUR PHONES LCD CONTRAST 13 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 16 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 17 18 Receiving Intercom Calls 19 Outside Calls Placing Outside Calls 20 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD PLACING CONFERENCE CALLS 23 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number To Pick Up (Reverse Transfer) a Call FORWARDING CALLS Manual Call Forwarding Redirect Call Automatic System Forwarding REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR PHONE Date, Time, Name, and Extension Number Outside Partys Name/Number 27 USING A HEADSET 28 USING THE SPEAKER AND MICROPHONE Mute Key Group Listen Using the Speaker 29 Enhanced Speakerphone Mode USING THE MESSAGE KEY Leaving Messages 31 Retrieving Messages ACCESSING YOUR MAILBOX 33 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 36 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE 39 USING REMINDER MESSAGES Page Page Moving On 44 SETTING PREFERENCES Phone Configuration Changing Volume Levels Selecting a Ring Tone Page 46 Changing the Language Returning to Default Operation 47 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 48 Changing the Call Screening Transfer Method 49 Programming a Fax Destination Changing the Message Search Order 50 Programming Remote Messaging Page 52 SPEED DIALING Station Speed D ial Storing Station Speed-Dial Numbers 53 Dialing Station Speed-Dial Numbers System Speed Dial 54 USING RECORD-A-CALL P Making Pages Enabling Paging PERFORMING A HOOKFLASH DURING A CALL PROGRAMMING YOUR FEATURE KEYS PROGRAMMING DIRECT STATION SELECTION KEYS 58 PROGRAMMING SECONDARY EXTENSION KEYS 59 USING ACCOUNT CODES 60 SCREENING CALLS USING THE DIRECTORIES Phone Directory Page 62 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 64 Remote Feature Access 65 REQUESTING AGENT HELP 66 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 67 Logging In and Out of ACD Hunt Groups 68 Ending an ACD Hunt Group Call Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES EXTENSION NUMBERS GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I M N O P Q S T U V W VOICE MAIL FLOW CHART OTE: N