Inter-Tel 8520 68 , Ending an ACD Hunt Group Call

68 Model 8520 Display Phone User Guide

MOVING ON

When you log in to a group, you may be automatically connected to a call after you

hear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled for

your hunt group and you are using a headset, you will be automatically connected. If

this option is not enabled for your hunt group, the call will ring until you answer it or

until it times out to another extension.

NOTE: Even if the ACD Agent ID Automatic Connect option is enabled, the first call

you receive (after you log in or remove your phone from DND while logged in) will ring

until you answer it. You will, however, be automatically connected to subsequent calls.

To log out of one or more ACD hunt group:

1. EITHER, Dial to log out of all of your ACD hunt groups at once. The

display shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confir-

mation tone.

OR, With or without the handset lifted, dial . One of the following dis-

plays will appear:

• If you were logged in to only one hunt group, the display shows AGENT

LOGGED OUT OF <hunt group>. The procedure is complete.

• If you were logged in to more than one hunt group, the display shows

AGENT LOGOUT ACD NUMBER. Dial the extension number of the

desired ACD hunt group.

• If you were not logged in to any hunt group, the display shows NOT

LOGGED INTO ANY ACD GROUP.

2. Hang up if off-hook.

Ending an ACD Hunt Group Call

Each time you end an ACD hunt group call, a wrap-up timer is started. Until this

timer expires, you will not receive another call through any ACD hunt group. You

can, however, end the wrap-up session before this timer expires, as described below.

To terminate the ACD Agent wrap-up period before the timer expires:

With the handset in the cradle, dial .

NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT

ACCESS RESERVED FEATURE.

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Contents

Main Page 1 AXXESS MODEL 8000 SERIES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Key Functions Display Message Indicator Lamp DSS/BLF and Mini-DSS A BOUT VOICE M WHAT YOU SEE AND HEAR S OFTWARE C Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE ADJUSTING YOUR PHONES LCD CONTRAST 13 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 16 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 17 18 Receiving Intercom Calls 19 Outside Calls Placing Outside Calls 20 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD PLACING CONFERENCE CALLS 23 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number To Pick Up (Reverse Transfer) a Call FORWARDING CALLS Manual Call Forwarding Redirect Call Automatic System Forwarding REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR PHONE Date, Time, Name, and Extension Number Outside Partys Name/Number 27 USING A HEADSET 28 USING THE SPEAKER AND MICROPHONE Mute Key Group Listen Using the Speaker 29 Enhanced Speakerphone Mode USING THE MESSAGE KEY Leaving Messages 31 Retrieving Messages ACCESSING YOUR MAILBOX 33 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 36 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE 39 USING REMINDER MESSAGES Page Page Moving On 44 SETTING PREFERENCES Phone Configuration Changing Volume Levels Selecting a Ring Tone Page 46 Changing the Language Returning to Default Operation 47 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 48 Changing the Call Screening Transfer Method 49 Programming a Fax Destination Changing the Message Search Order 50 Programming Remote Messaging Page 52 SPEED DIALING Station Speed D ial Storing Station Speed-Dial Numbers 53 Dialing Station Speed-Dial Numbers System Speed Dial 54 USING RECORD-A-CALL P Making Pages Enabling Paging PERFORMING A HOOKFLASH DURING A CALL PROGRAMMING YOUR FEATURE KEYS PROGRAMMING DIRECT STATION SELECTION KEYS 58 PROGRAMMING SECONDARY EXTENSION KEYS 59 USING ACCOUNT CODES 60 SCREENING CALLS USING THE DIRECTORIES Phone Directory Page 62 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 64 Remote Feature Access 65 REQUESTING AGENT HELP 66 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 67 Logging In and Out of ACD Hunt Groups 68 Ending an ACD Hunt Group Call Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES EXTENSION NUMBERS GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I M N O P Q S T U V W VOICE MAIL FLOW CHART OTE: N