Inter-Tel 8520 E, F, G, H, I, K, L

78 Model 8520 Display Phone User Guide

message envelope options 47

paging 55

record-a-call 54

system forwarding 25

time/date option 47

Disconnecting a Headset 27

Display 5

Displaying Information 26

date, time, name, and extension number 26

feature key current values 56

outside party’s name 26

secondary extension key assignments 57

speed-dial assignments 53

speed-dial key assignments 53

Distributing Calls 66

Do-Not-Disturb 38

Dropping Out of a Conference 22

DSS/BLF 6

E

Emergency Calls 20

Enabling

automatic call answer 45

background music 45

call forwarding 24

do-not-disturb 39

enhanced speakerphone 29

group listen feature 28

hunt group calls 66

paging 55

record-a-call 54

system forwarding 25

Ending a Conference Call 22

Enhanced Speakerphone Mode 29

Entering Account Codes 59

Erasing Station Speed-Dial Numbers 53

Exiting a Conference Call 22

F

Fax Destination Number 49

Feature Key Functions 4

Feature Keys 3

Features

agent help 65

group listen 28

handsfree 16

hold 21

last number dialed/saved 26

off-hook voice announce 17

record-a-call 54

redial 26

redirect calls 18

ring intercom always 16

speed dialing 52

Forced Account Codes 59

Forwarding Calls 24

automatic system Forwarding 25

manual call forwarding 24

redirect calls 25

Frequently Asked Questions (FAQs) 71

Full Mailbox 32

G

Generating a Hookflash 56

Green Lamps 8

Greeting 14

Group Listen Using the Speaker 28

H

Handsfree Mode 8

Headset 27

Hold 21

Hookflash 56

Hunt Groups 66

I

Individual Hold 21

Initializing Your Mailbox 13

Intercom Calls 16

Introduction 44

K

Keymaps 45

Keys

lamps 6, 8

message 30

mute 28

secondary 57

special 4

L

Lamps 6, 8

Language 46

Last Number Dialed/Saved 26

LCD 5

LCD Contrast 12

Contents

Main Page 1 AXXESS MODEL 8000 SERIES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Key Functions Display Message Indicator Lamp DSS/BLF and Mini-DSS A BOUT VOICE M WHAT YOU SEE AND HEAR S OFTWARE C Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE ADJUSTING YOUR PHONES LCD CONTRAST 13 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 16 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 17 18 Receiving Intercom Calls 19 Outside Calls Placing Outside Calls 20 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD PLACING CONFERENCE CALLS 23 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number To Pick Up (Reverse Transfer) a Call FORWARDING CALLS Manual Call Forwarding Redirect Call Automatic System Forwarding REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR PHONE Date, Time, Name, and Extension Number Outside Partys Name/Number 27 USING A HEADSET 28 USING THE SPEAKER AND MICROPHONE Mute Key Group Listen Using the Speaker 29 Enhanced Speakerphone Mode USING THE MESSAGE KEY Leaving Messages 31 Retrieving Messages ACCESSING YOUR MAILBOX 33 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 36 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE 39 USING REMINDER MESSAGES Page Page Moving On 44 SETTING PREFERENCES Phone Configuration Changing Volume Levels Selecting a Ring Tone Page 46 Changing the Language Returning to Default Operation 47 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 48 Changing the Call Screening Transfer Method 49 Programming a Fax Destination Changing the Message Search Order 50 Programming Remote Messaging Page 52 SPEED DIALING Station Speed D ial Storing Station Speed-Dial Numbers 53 Dialing Station Speed-Dial Numbers System Speed Dial 54 USING RECORD-A-CALL P Making Pages Enabling Paging PERFORMING A HOOKFLASH DURING A CALL PROGRAMMING YOUR FEATURE KEYS PROGRAMMING DIRECT STATION SELECTION KEYS 58 PROGRAMMING SECONDARY EXTENSION KEYS 59 USING ACCOUNT CODES 60 SCREENING CALLS USING THE DIRECTORIES Phone Directory Page 62 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 64 Remote Feature Access 65 REQUESTING AGENT HELP 66 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 67 Logging In and Out of ACD Hunt Groups 68 Ending an ACD Hunt Group Call Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES EXTENSION NUMBERS GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I M N O P Q S T U V W VOICE MAIL FLOW CHART OTE: N