Inter-Tel 8520 manual

Model 8520

User Guide

Contents

Main Page 1 QUICK REFERENCE GUIDE TO FREQUENTLY-USED FEATURES PLACING AN INTERCOM CALL PLACING AN OUTSIDE CALL ANSWERING AN INTERCOM OR OUTSIDE CALL PLACING A CALL ON HOLD 2 P FORWARDING CALLS RESPONDING TO A WAITING CALL CHANGING VOLUME LEVELS 3 P TRANSFERRING A CALL TO AN EXTENSION/OUTSIDE NUMBER , or the flashing button to return to the caller. (Press TRANSFERRING A CALL TO VOICE MAIL 4 A RECORDING AND SENDING VOICE MAIL MESSAGES MESSAGE OPTIONS* # TELEPHONE SYSTEM AND V OICE M AIL FEATURE G USING VOICE MAIL STANDARD VOICE MAILBOX MAIN MENU: REMOTE FEATURE ACCESS DO-NOT-DISTURB MESSAGES DIALPAD CHARACTERS Notice Page iii FINDING YOUR WAY GETTING STARTED MOVING ON USING E-MAIL READER LEARNING MORE CONTENTS PAGE Table of Contents iv CONTENTS PAGE Finding Your Way 2 W ABOUT THIS GUIDE ABOUT YOUR ENDPOINT 4 FINDING YOUR WAY Feature Button Functions Display Message Indicator Lamp 6 DSS/BLF and Mini-DSS A BOUT VOICE M 8 Enterprise Messaging 10 Automatic Speech Recognition (ASR) WHAT YOU SEE AND HEAR 12 S OFTWARE C Getting Started 14 ADJUSTING YOUR ENDPOINTS VIEWING ANGLE ADJUSTING YOUR ENDPOINTS LCD CONTRAST 16 SETTING UP VOICE MAIL Initializing Your Mailbox 17 Recording Your Personal Greetings 18 Recording Your Voice Mail Directory Name 19 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 20 Receiving Intercom Calls 21 Outside Calls Placing Outside Calls 22 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 24 PLACING CONFERENCE CALLS 25 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number 26 USING REVERSE TRANSFER 27 FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding 28 Redirect Call REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR ENDPOINT Date, Time, Name, and Extension Number Outside Partys Name/Number 30 USING A HEADSET 31 USING THE SPEAKER AND MICROPHONE Mute Button Group Listen Using the Speaker 32 Enhanced Speakerphone Mode 33 USING THE MESSAGE BUTTON Leaving Messages Retrieving Messages 34 ACCESSING YOUR MAILBOX DISABLING AND ENABLING ASR 36 ACCESSING VOICE MAIL MESSAGES Listening to Voice Mail Messages Page 38 Recovering Deleted Voice Mail Messages 39 Recording and Sending Voice Mail Messages 40 Canceling Unheard Voice Mail Messages 42 USING DO-NOT-DISTURB MODE 43 44 USING REMINDER MESSAGES Moving On 46 SETTING ENDPOINT PREFERENCES Changing Volume Levels Selecting a Ring Tone Enabling Background Music Changing Keymaps Enabling Automatic Call Answer 48 Changing the Language Returning to Default Operation SETTING MAILBOX PREFERENCES Changing Your Mailbox Password 50 Changing the Voice Mail Message Envelope Changing the Call Screening Transfer Method 52 Programming a Fax Destination Changing the Message Search Order 54 Programming Remote Messaging Page 56 SPEED DIALING Station Speed D ial Programming Station Speed-Dial Numbers 57 58 Creating Station Speed-Dial Buttons Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL 60 P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B 62 PROGRAMMING DIRECT STATION SELECTION BUTTONS PROGRAMMING SECONDARY EXTENSION BUTTONS 64 USING ACCOUNT CODES 65 SCREENING CALLS USING THE DIRECTORIES Telephone Directory 66 Voice Mail Directory 68 * PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 70 Remote Feature Access 71 REQUESTING AGENT HELP 72 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 73 Logging In and Out of ACD Hunt Groups 74 Ending an ACD Hunt Group Call Using E-Mail Reader 76 E-MAIL READER FEATURES 78 USING YOUR ADVANCED MAILBOX SETTING UP YOUR E-MAIL PASSWORD 80 ACCESSING E-MAIL MESSAGES 82 83 84 ACCESSING FAX MESSAGES 85 RECOVERING DELETED MESSAGES 86 CHANGING MESSAGE ENVELOPES USING E-MAIL READER VOICE MAIL FLOWCHART (ADVANCED MAILBOX) enu or say Accept or press to accept. m N OTE: Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ 92 Page 94 DEFAULT FEATURE CODES EXTENSION NUMBERS Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES GENERAL FEATURE CODES 96 Page Page Index A B C D E F G H I K L Q R S T U V W Z Page VOICE MAIL FLOWCHART (STANDARD VOICE MAILBOX) N m OTE: enu or say Accept or press to accept.