22 Inter-Tel® Model 8520 User Guide
GETTING STARTED
To request a callback (queue on to the line) if all outgoing lines are busy when
you try to call out:
When you hear busy signals, press and hang up. When the line is available, your
endpoint rings.
To cancel the queue request before your endpoint rings:
Press .
When dialing the number, you can do one of the following:
• Use the speed-dial directory. See page65.
• Use the Station Speed-Dial feature. See page56.
• Use the System Speed-Dial feature. See page58.
• Redial the last number you dialed. See page28.

Receiving Outside Calls

To receive an outside call:
EITHER, Lift the handset.
OR, Press . Depending on how your system is programmed, you may be
able to press the flashing button instead.
To redirect a ringing call to another extension or to an outside number:
1. Press and dial .
2. Enter the extension or outside number to which you want to redirect the call. See
page 28 for more information.
Emergency Calls
With the telephone system, you do not have to access an outside line (press
) to dial an emergency number.
To make an emergency call:
Dial . A call is automatically placed to the preset emergency number.
NOTE: Dial in Europe for emergency services.
Call Waiting
If you receive a call while you are already on another call, you will hear a “call wait-
ing” tone and/or you will see a display.
To respond to a waiting call (you hear a single tone and a button is flashing):
• To end the current call: Hang up. The waiting call rings in.
• To place the current call on hold: Press . Then press the flash ing button to
answer the waiting call.
• To have the caller hear DND signals: Press . (See page 42 for more infor-
mation about DND mode.)
6
6
ANSWER
CALL
3 3 1
OUTGOING
91 1
999
DND