ION IPROFILE quick start Troubleshooting, Problem, Cause, Solution

TROUBLESHOOTING

Refer to the following troubleshooting scenarios if you experience difficulty recording your vinyl to your iPod or computer.

PROBLEM	CAUSE				SOLUTION
	Needle is not on the record.		Place the needle on the record.
I am not hearing any audio	Turntable not powered.		Make sure that the turntable is connected to a live power outlet
			and that it is powered on.
when I am recording.
	RCA outputs not connected to		Make sure you have connected the turntable’s RCA outputs to a
	speaker system.		speaker system and that the speaker system is powered on.
	Cartridge connection is not		Cartridge must be securely connected to the tonearm whenever
	secure.		you are using the turntable.
I am experiencing poor	Vinyl record is dirty or		Try dusting off and gently wiping the surface of the record before
	scratched.		playing it.
sound quality.
			To ensure maximum audio quality, iPod charging should be
	iPod is charging while recording.		turned off while recording. If you have turned this feature on,
			please disable it by pressing << and >> simultaneously.
When recording vinyl to my	The turntable volume is too
computer, the recording			Turn down the volume knob.
	high.
sounds loud and distorted.
When recording vinyl to my
computer, the recording is	The turntable volume is too low.		Turn up the volume knob.
barely audible.
			Make sure that your computer’s audio playback options are
I cannot hear my recordings			configured in one of the following ways:
		„		In Windows XP, go to Start Control Panel		Sounds
when I try to play them from
				and Audio Devices (on Windows XP) or Start		Control
my computer.
				Panel	Sound (on Windows Vista) and make sure that
	Computer audio output not set
				your computer’s audio card is selected as the Sound
	correctly.			Playback device under the Audio tab.
While the turntable is		„		Alternatively, you can play audio from your computer
				through the turntable’s RCA audio outputs. Simply select
connected, I cannot listen to
				“USB Audio Codec” as the Sound Playback device and any
any music from my
				audio from your computer will play through the turntable’s
computer.
				RCA outputs.
			In Vista, you may need to manually specify “stereo” for the
			recording input.
When recording into my			Go to Start		Control Panel Sound (in Classic View). Then,
computer on Windows Vista,	Recording input properties in		click on the Recording tab and highlight the Microphone input
my recordings are mono	Vista not set to “stereo”.		(USB Audio Codec). Click on Properties to bring up the input
instead of stereo.			settings. Next, click on the Advanced tab and select “2 channel,
			16 bit, 44100 Hz (CD quality)” in the Default Format pull-down
			menu. Lastly, click Apply to accept the settings.
			Make sure that the iPod is properly connected to the dock. We
	iPod not docked properly.		recommend using the Universal Dock Adapter, included with your
			iPod.
I am not able to record to my			You will not be able to record to your iPod while it is synced to
	iPod is synced to your		your computer through the USB connection. Eject the iPod from
iPod.	computer.		your computer, then hold the turntable's Sync button for two
			seconds to connect it again.
	iPod is not in Record Mode		Ensure that your iPod is in Record Mode. Navigate to Extras
			Voice Memos in your iPod. Then, press Select on the turntable
	(Voice Memo).
			to begin recording.
			Place the tonearm back in its resting position to stop the turntable
			motor. Then, rotate the platter until you can see the motor
			spindle in one of the holes. Reach into the hole and pull the
The platter is not rotating.	The belt drive has come loose.		rubber drive belt off of the inner ring and install it over the motor
			spindle. Be careful not to twist the rubber drive belt during this
			step. Check to make sure the platter rotates uniformly. If the
			drive belt is properly installed, there should be a slight amount of
			tension that brings the platter to a stop after spinning it freely.
My music is playing at a	Incorrect speed selected on the		Make sure that you are playing your records at the speed they
			were intended to be played. Select between the two different
strange pitch.	turntable.
			speeds by pressing 33RPM or 45RPM.

BEFORE RETURNING THE PRODUCT, please contact ION Audio or your retailer for technical support.

Contact information can be found in the Safety Instruction Booklet included with this product.

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