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troubleshooting |
| to order more Therapure® products | |
Before contacting our customer service department, please try the following solutions: | Our Therapure® line of products addresses a growing concern we all have regarding airborne | ||
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| germs. Therapure® air purifiers effectively kill bacteria and viruses with the same kind of |
Problem | Reason | Solution |
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| To find out more about our full line of air purifiers, visit us today at www.therapureair.com. |
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Unit won’t operate. | 1. ON/OFF button hasn’t | 1. Press ON/OFF button. |
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| been pressed. |
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| 2. Unit is unplugged. | 2. Plug in unit. |
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| 3. The inlet grill has not been | 3. Check to ensure |
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| installed or put back in place | filters are properly |
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| properly. | installed & the inlet grill |
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| is installed & locked |
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| into place. (See |
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| instructions on pg.9). |
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Reduced air flow or | 1. | The inlet or outlet grill may |
poor filtering. |
| be blocked. |
| 2. | The permanent |
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| may be clogged. |
1.Ensure nothing is in front of or on top of the purifier.
2.Check filter and clean it if necessary (See instructions on pg.9).
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