3.0
SERVICE
Once the system is in place, it should need little or no attention. The components are of the highest quality, and many are built to withstand the rigors of professional use. This Section outlines service policies and warranties.
3.1 General Service Policy
The JBL Synthesis System is backed by our exclusive
Any time within a component’s warranty period that you report trouble to your certified JBL Synthesis Dealer, he will determine the nature of the problem and contact JBL within 24 hours.
If a damaged component is within the first 30 days of its warranty period JBL will send your JBL Synthesis Dealer a replacement unit, to be installed in your system, within the specified 24 hour period, after JBL has been contacted.
If more than 30 days of your component’s warranty period has lapsed, and the damaged component is still covered under warranty, JBL will provide your JBL Synthesis Dealer with a loaner unit within the same 24 hour period to be installed in your system, and your unit will be sent to JBL for repair.
This policy applies to systems purchased in the USA only. Outside the USA please contact the local distributor for warranty service.
*Weekends and holidays are excluded from this policy.
SERVICE3.0
3.2Audio Service
•Electrical components
All Electronic components are fully warranted for two years, including parts and labor. Any problems occurring within the two year warranty period will be covered by the JBL Synthesis exclusive
• Loudspeakers
All Loudspeakers are fully warranted for five years, including parts and labor. Any problems occurring within the five year warranty period will be covered by the JBL Synthesis exclusive
The vast majority of service calls for Audio will simply require resetting the system. Call your certified JBL Synthesis Dealer.
An Installer will make an appointment to reset the system. On arrival, he or she will refer to the Templates in the last section of your Manual, and will reset any components which require it.
Call your certified JBL Synthesis Dealer for a replacement unit, or to initiate the use of a loaner. If for any reason you are dissatisfied or need additional assistance, call:
JBL Synthesis Client Service Manager
(800)
(516)
19
