Other Information
Troubleshooting
If, after reading these operating instructions, you have additional questions related to the use of your television, please call the service center in your area. Before calling service, please check the below symptoms and follow suggested solutions.
Remote Control
Problem | Possible Solutions |
Remote control does not operate ● The batteries could be weak. Replace the batteries.
●Check the orientation of the batteries.
●Make sure the power cord is plugged in.
Video and Audio
Problem | Possible Solutions |
No picture (screen not lit), No sound
●Make sure the power cord is plugged in.
●Press POWER on the TV or on the remote control.
●Press the input source select button to cycle through the connected video sources.
●Try another channel; it could be station trouble.
Dark, poor or no picture | ● Select a proper picture mode. |
(Screen lit), good sound | ● Adjust the brightness in the video setting. |
| ● Check the antenna/cable connections. |
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No color/dark picture/color | ● Adjust the color saturation in the video setting. |
Is not correct |
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Only snow and noise appear | ● Check the antenna/cable connections. |
On the screen | ● Try another channel; it could be station trouble. |
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Dotted lines or stripes | ● Adjust the antenna. |
| ● Move the TV away from noise sources such as cars, neon signs, or hair dryers. |
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Double images | ● Using a highly directional outdoor antenna or a cable may solve the problem. |
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“Black box” on screen | ● You have selected a text option in the Setup setting and no text is available. Please try |
| to turn off the Close Caption feature or select CC1 instead of |
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Good picture, no sound | ● The sound may be muted. Press MUTE again to cancel. |
| ● Make sure the speaker option is set to On in the Audio settings. |
| ● Make sure the stereo mode is set to stereo or mono. |
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Audio noise | ● Communication problems may occur if infrared communication equipment (e.g., |
| infrared cordless headphones) is used near the TV. Move the infrared communication |
| equipment away from the TV until the noise is eliminated. |
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