John Lewis JLWM 1203 0870 01, Symptom, Solution, Repairs - After Sales Service, Spare parts

Symptom	Solution
The machine vibrates when	●	The internal packing has not been removed.
spinning	●	The machine is in contact with the wall or furniture.
	●	The machine is not level and stable (check diagonally).
	●	The washing load is badly distributed in the drum.
	●	Maybe there is very little laundry in the drum.
The door will not open	●	The water level is above the bottom edge of the door.
	●	The machine is heating the water.
	●	The drum is turning.
	In any case the door can be opened only when the “Door lock”
	light has gone out.
Spinning starts late or the	●	The electronic balance control device has cut in because the laundry is
machine does not spin		not evenly distributed in the drum. The laundry is redistributed by
		reverse rotation of the drum. This may happen several times before
		the unbalance disappears and normal spinning can resume. If, after few
		minutes, the laundry is still not evenly distributed in the drum, the
		machine will not spin. In this case, redistribute the load manually and
		select the spin programme.
The machine makes an unusual	●	The machine is fitted with a type of motor which makes an unusual
noise		noise compared with other traditional motors. This new motor
		ensures a softer start and more even distribution of the laundry in the
		drum when spinning, as well as increased stability of the machine.
No water is visible in the drum	●	Machines based on modern technology operate very economically
		using very little water without affecting performance.

Repairs - After Sales Service

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact our extended warranty administrators by telephoning:

0870 01 07887

They will give you details for your local Service Force Centre. Service Force are the appointed national appliance repair agents responsible for warranty repairs to this appliance.

Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of fault

4.The purchase date and found on your receipt.

5.The model and serial number of the appliance (found on the rating plate - see picture)

So that you always have these numbers to hand, we recommend you to make a note of them here.

Model................................................................................................

PNC...................................................................................................

SN.......................................................................................................

Your washing machine is covered by a 3 year parts and labour guarantee (see separate details given at point of sale). Please retain your purchase receipt safely for the service .

	Mod
	Prod. No
P0042 BD	Ser. No

Please note that a valid purchase receipt is required for in-guarantee service calls.

Spare parts

Always insist on genuine spare parts.

An authorised service engineer should service this product, and only genuine spare parts should be used. Under no circumstances should you attempt to repair the machine yourself. Repairs carried out by inexperienced persons may cause injury or serious malfunctioning. Contact your local John Lewis Branch.

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