42 EN TROUBLESHOOTING

If, after following the steps in the chart below, the problem still exists, please consult your nearest JVC dealer.

The camcorder is a microcomputer-controlled device. External noise and interference (from a TV, a radio, etc.) might prevent it from functioning properly. In such cases, first disconnect its power supply unit (battery pack, AC Adapter, etc.) and wait a few minutes; and then re-connect it and proceed as usual from the beginning.

Power

No power is supplied.

The power is not connected properly.

Connect the AC Adapter securely. ( pg. 14) The battery pack is not attached firmly.

Detach the battery pack once again and re-attach

it firmly. ( pg. 13)

The battery is dead.

Replace the dead battery with a fully charged one. ( pg. 13)

Video and D.S.C. Recording

Digital Zoom does not work.

32X optical zoom is selected.

Set “ZOOM” to “64X” or “900X”. ( pg. 30) The VIDEO/MEMORY Switch is set to

“MEMORY”.

Set the VIDEO/MEMORY Switch to “VIDEO”.

Video and D.S.C. Playback

The tape is moving, but there is no picture.

Your TV has AV input terminals, but is not set to its VIDEO mode.

Set the TV to the mode or channel appropriate for video playback. ( pg. 21)

The cassette holder cover is open.

Close the cassette holder cover. ( pg. 18)

Blocks of noise appear during playback, or there is no playback picture and the screen becomes blue.

Clean the video heads with an optional cleaning cassette. ( pg. 48)

Advanced features

The focus does not adjust automatically.

Recording cannot be performed.

The tape’s erase protection tab is set to “SAVE”. Set the tape’s erase protection tab to “REC”.

( pg. 18)

“TAPE END” appears.

Replace with new cassette. ( pg. 18) The cassette holder cover is open.

Close the cassette holder cover.

When shooting a subject illuminated by bright light, vertical lines appear.

This is not a malfunction.

When the screen is under direct sunlight during shooting, the screen becomes red or black for an instant.

This is not a malfunction.

Focus is set to the Manual mode.

Set Focus to the Auto mode. ( pg. 34)

The lens is dirty or covered with condensation. Clean the lens and check the focus again.

( pg. 46)

Snapshot mode cannot be used.

The Wide (16:9) mode (16:9 indicator) is selected. Disengage the 16:9 (16:9 indicator) Wide mode.

( pg. 33)

The color of Snapshot looks strange.

The light source or the subject does not include white. Or there are various different light sources

behind the subject.

Find a white subject and compose your shot so that it also appears in the frame. ( pg. 34, 37)

During recording, the date/ time does not appear.

“DATE/TIME” is set to “OFF”.

Set “DATE/TIME” to “ON”. ( pg. 29, 32)

The LCD monitor or viewfinder indications blink.

Effects and “DIS” functions that cannot be used together are selected at the same time.

Re-read the sections covering Effects and “DIS”. ( pg. 29, 30, 38)

The image taken using Snapshot is too dark.

Shooting was performed under backlit conditions. Press BACKLIGHT. ( pg. 36)

The image taken using Snapshot is too bright.

The subject is too bright.

Set “ ” to “SPOTLIGHT”. ( pg. 38)

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JVC GR-D372U manual EN Troubleshooting, Power, Video and D.S.C. Recording, Video and D.S.C. Playback, Advanced features