Customer Support Information

Contact us for Information on the Provided Software

Use of this software is authorized according to the terms of the software licence.

JVC

When contacting the nearest JVC office or agency in your country (refer to the JVC Worldwide Service Network at http://www.jvc-victor.co.jp/english/worldmap/index-e.html) about this software, please have the following information ready.

• Product Name

• PC

• Model

Manufacturer

• Problem

Model (Desktop/Laptop)

• Error Message

CPU

 

OS

 

Memory (MB)

 

Available Hard Disk Space (GB)

Please note that it may take some time to respond to your questions, depending on their subject matter.

JVC cannot answer questions regarding basic operation of your PC, or questions regarding specifications or performance of the OS, other applications or drivers.

CyberLink

Telephone/fax support

Location

Language

Office hours

Phone #

Fax #

(Mon. to Fri.)

 

 

 

 

 

English / German /

9:00 am to

 

 

Germany

French / Spanish /

+49-700-462-92375

+49-241-70525-25

5:00 pm

 

Italian

 

 

 

 

 

 

 

 

 

 

 

Taiwan

Mandarin

9:00 am to

+886-2-8667-1298

+886-2-8667-1300

6:00 pm

ext. 333

 

 

 

 

 

 

 

 

Japan

Japanese

10:00 am to

+81-3-3516-9555

–

5:00 pm

 

 

 

 

Paid voice support

Location

Language

Lines are open

URL

(Mon. to Fri.)

 

 

 

U.S.A.

English

1:00 pm to

http://www.cyberlink.com/english/cs/

10:00 pm CST

support/new_site/voice_support.jsp

 

 

 

 

 

 

Support web/e-mail

Language

URL/e-mail address

 

 

English

http://www.cyberlink.com/english/cs/support/new_site/support_index.html

 

 

German / French /

goCyberlink@aixtema.de

Spanish / Italian

 

Japanese

http://jp.cyberlink.com/support/

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