| TROUBLESHOOTING | EN 41 |
| Windows® |
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| SYMPTOM | CORRECTIVE ACTION |
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Although the USB cable is | •Make sure that the AC Adapter is connected to the camcorder and |
connected, PC operating system | that the power is on. |
does not recognize the memory card | •Make sure that the USB cable is connected securely. ( |
in the camcorder or the camcorder. | “SOFTWARE INSTALLATION AND USB CONNECTION GUIDE”) |
| •Either use a USB hub that has its own power supply, or connect the |
| USB cable directly to the PC’s USB connector. |
| •Windows® might not be recognizing the USB connector. Make sure |
| that the USB (Universal Serial Bus) controller within [Device |
| Manager] is usable. |
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Cannot copy or save files. | •Make sure that there is enough free space available in the drive |
| where you are trying to copy or save a file. |
| •Make sure that the drive where you are trying to copy or save a file is |
| not |
| •Make sure that a file with the same name does not already exist |
| where you are trying to copy or save a file. |
| •Either use a USB hub that has its own power supply, or connect the |
| USB cable directly to the PC’s USB connector. |
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Cannot load still images into Digital | •Sometimes the format of the still image data prevents it from being |
Photo Navigator. | loaded into Digital Photo Navigator. Use other graphics drawing or |
| processing software to convert the file to either bitmap format or |
| JPEG format. |
| •Make sure that there is enough free space available in the drive in |
| which Digital Photo Navigator is installed. |
Still images have a mosaic | •When a small image is loaded and enlarged, it will take on a mosaic |
appearance. | appearance. ( pg. 10) |
| •If an image is saved with a lower JPEG quality or if the format of the |
| image is changed, it will take on a mosaic appearance. ( pg. 17) |
The colors displayed on the PC are | •Images will not be displayed correctly if the display is set for 256- |
odd. | color (or fewer) display. |
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No audio or video during | •Verify and change Windows® and ImageMixer settings. If this does |
ImageMixer operations. | not work, update your hardware drivers for Windows® XP. You can |
| download the latest version of the drivers from your PC’s |
| manufacturer’s web site. |
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[Found New Hardware Wizard] | •Disconnect the cable, then connect the cable used when installing |
screen appears. (Windows® XP) | the driver. |
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The created date of the file is not | •The created date is not displayed correctly if the date is not set on |
displayed correctly on the | the camcorder. |
information display panel. |
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NOTE:
When using a laptop PC, operation may be interrupted by a warning when the battery is nearly exhausted.
●If there is software which monitors the status of the battery running in the [StartUp] folder… Close the application, or delete/move its icon from the [StartUp] folder and reboot your PC.
●If you are using your PC’s power management function…