Others

Troubleshooting

Symptom

Possible Causes and Actions Taken

Reference

Page

 

 

 

 

 

I do not know the IP address

● IP address "192.168.0.2" and subnet mask

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of the camera.

"255.255.255.0" are set by default during factory

 

 

shipment.

 

 

● If you have set the [IP Setting] to ADHCP EnableB

 

 

and if you start the camera on the LAN where no

 

 

DHCP server exists, you can start the camera

 

 

with the factory default IP address.

Instructions

 

● If you have a computer connected to the same

 

LAN, you can search for the IP address using

(IP Address

 

the search tool from the computer.

Settings)

 

 

 

I cannot display the Settings

Check the current settings of Internet Explorer.

Instructions

page of the camera.

Also, if you are using a proxy server, set the proxy

(IP Address

 

server of the Internet Explorer.

Settings)

 

 

 

I cannot install the Built-in

Check the current settings of Internet Explorer.

–

Viewer.

The Built-in Viewer consists of the ActiveX software

 

 

components.

 

A warning message appears

–

When you use the Built-in Viewer in the first time,

when I start the Built-in

 

the ActiveX software is installed. However, this

 

Viewer.

 

installation may be rejected by the Anti-virus

 

 

 

 

software settings. If it occurs, change the Anti-virus

 

 

software settings first, and then install the Built-in

 

 

Viewer.

 

 

 

 

When I install the Built-in

The Built-in Viewer has an electronic signature for

–

Viewer, the authentication by

authentication by Verisign.

 

VeriSign appears.

If computers are connected to the Internet in the

 

 

network environment, the digital certificate of the

 

 

Built-in Viewer can be checked by VeriSign

 

 

authentication.

 

 

 

 

Videos sent via TCP do not

● The camera can transmit a maximum of 20

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play.

videos via TCP, and a maximum of 20 Built-in

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Viewers can be connected to 1 camera. If you

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need to monitor cameras in more places, use the

 

 

multicast streaming. Multicast streaming of

 

 

MPEG-4, JPEG, and H.264 is possible with this

 

 

camera. The number of streams depends on the

 

 

encoder setting.

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● If you set the JPEG Streaming to AFrame RateB,

 

 

the frame rate requested by clients are kept but

 

 

the maximum number of streams is reduced.

 

 

 

 

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