Others

Troubleshooting (continued)

Symptom

Possible Causes and Actions Taken

Reference

Page

 

 

 

 

 

I cannot receive an alarm via

● Multicast streaming may be blocked by the

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TCP/UDP.

Windows 7 Firewalls. In that case, you can go

 

 

through the firewalls as follows.

 

 

A Select [Start] - [Control Panel] - [System and

 

 

Security].

 

 

B Open [Check firewall status] under [Windows

 

 

Firewall].

 

 

C Open the [Advanced] menu and select

 

 

[Inbound Rules] - [New Rule].

 

 

D In [New Inbound Rule Wizard], select AportB

 

 

in [Rule type].

 

 

E In [Protocols and Ports], enter the port

 

 

number for ASpecific local portsB.

 

 

F Selects AAllow the connectionB in [Actions].

 

 

G Selects applicable conditions in [Profile].

 

 

H Register an arbitrary character string for the

 

 

ANameB in [Name].

 

 

 

 

Multicast videos do not play.

If your computer has multiple network cards, disable

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the network cards to which the camera is not

 

 

connected.

 

 

You can perform this as follows.

 

 

A Select [Start] - [Network Connections].

 

 

B Right-click on the connection(s) not used for

 

 

the camera, and select "Disable".

 

 

 

 

Videos set to be exported are

When using Windows 7 or Windows Vista for your

 

not saved to my computer.

OS, run Internet Explorer as an administrator.

 

 

You can perform this as follows.

 

 

A Right-click Internet Explorer.

 

 

B Select [Run as administrator].

 

 

 

 

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