Symptom

Possible Causes and Actions Taken

Reference

Page

 

 

 

 

 

Multicast images do not play.

● Start manual multicast streaming from the

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[Multicast] page of the camera.

 

 

● When you receive multicast streaming using the

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Built-in Viewer, check to see that multicast address

 

 

and port number matches between the [Multicast]

 

 

page of camera and the Built-in Viewer settings.

 

 

Also, use the multicast streaming on the network

 

 

supporting the IGMPv2.

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● Multicast streaming may be blocked by the

 

Windows 7 Firewalls. In that case, you can go

 

 

through the firewalls as follows.

 

 

A Select [Start] - [Control Panel] - [System and

 

 

Security].

 

 

B Open [Check firewall status] under [Windows

 

 

Firewall].

 

 

C Open the [Advanced] menu and select

 

 

[Inbound Rules] - [New Rule].

 

 

D In [New Inbound Rule Wizard], select AportB

 

 

in [Rule type].

 

 

E In [Protocols and Ports], enter the port

 

 

number for ASpecific local portsB.

 

 

F Selects AAllow the connectionB in [Actions].

 

 

G Selects applicable conditions in [Profile].

 

 

H Register an arbitrary character string for the

 

 

ANameB in [Name].

 

 

 

 

The frame rate of displayed

● When you are using the Built-in Viewer, check

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videos is low.

the viewer settings.

 

 

● If the network has a narrow bandwidth, the frame

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rate will be limited.

 

 

● If you set the video distribution setting to AClient

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NumberB and if the number of streaming

 

 

requests increases, the images are distributed at

 

 

a frame rate lower than the preset rate.

 

 

● If the distribution capability (A Page 5) is

 

 

exceeded, images are distributed at the lower

 

 

frame rate so that the upper quantity limit of

 

 

distribution data is not exceeded.

 

 

 

 

A white zone appears in the

● If you set up Internet Explorer as follows, some

–

Built-in Viewer.

Internet Explorer graphics may not appear and will

 

 

be left white on some computers. In such a case,

 

 

you can display Internet Explorer graphics

 

 

normally by selecting as follows.

 

 

If you select [Start] - [Control Panel] - [Appearance

 

 

and Personalization] - [Display] - [Make text and

 

 

other items larger or smaller] and select "100%

 

 

(default)", the normal drawing will start.

 

 

 

 

When 3D DNR is used, an

When you use 3-dimensional noise reduction, in

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afterimage appears.

principle, an afterimage can appear if you shoot a

 

 

moving object, however it is not a camera

 

 

malfunction.

 

 

 

 

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