TROUBLESHOOTING CHART

PROBLEM

 

POSSIBLE CAUSE(S)

 

CORRECTIVE ACTION

BURNER WILL NOT IGNITE

1.

Pilot not lit

1.

Light pilot

 

2.

Thermostat set too low

2.

Turn temp. dial to desired temperature

 

3.

No gas

3.

Check with gas utility company

 

4.

Dirt in the gas lines

4.

Notify utility-install trap in gas line

 

5.

Pilot line clogged

5.

Clean, locate source and correct

 

6.

Main burner line clogged

6.

Clean, locate source and correct

 

7.

Non-functioning thermocouple

7.

Replace thermocouple

 

8.

Non-functioning thermostat

8.

Replace thermostat

 

9.

Heater installed in a confined area

9.

Provide fresh air ventilation

SMELLY WATER

1.

Sulfides in the water

1.

Replace the anode with a special anode

BURNER FLAME YELLOW-

1.

Insufficient secondary air

1.

Provide ventilation to water heater

LAZY

2.

Low gas pressure

2.

Check with gas utility company

 

3.

Water heater flue or vent system

3.

Clean, locate source and correct

 

4.

blocked

 

Main burner line clogged

4.

Clean, locate source and correct

 

5.

Heater installed in a confined area

5.

Proper fresh air ventilation

 

6.

Obstruction in main burner orifice

6.

Clean or replace orifice

PILOT WILL NOT LIGHT OR

1.

Non-functioning igniter

1.

Replace igniter pilot assembly

REMAIN LIT

2.

The thermal switch tripped

2.

See Pilot Light Troubleshooting Flowchart section

 

3.

Wire lead connection at thermal switch

3.

Remove and reconnect the wire leads at

 

 

loose

 

thermal switch, confirm connections are tight

 

4.

Thermocouple connection loose

4.

and not loose

 

Finger tighten; then 1/4 turn with wrench

 

5.

Air in gas line

5.

Bleed the air from the gas line

 

6.

Low gas pressure

6.

Check with gas utility company

 

7.

No gas

7.

Check with gas utility company

 

8.

Dirt in gas lines

8.

Notify utility-install dirt trap in gas line

 

9.

Cold drafts

9.

Locate source and correct

 

10.

Thermostat ECO switch open

10.

Replace thermostat

 

11.

Pilot line or orifice clogged

11.

Clean, locate source and correct

 

12.

Non-functioning thermocouple

12.

Replace thermocouple

 

13.

Air for combustion obstructed

13.

See maintenance section for inspection and

 

14.

Flammable vapors incident, FVIR

14.

cleaning of flame arrester

 

Replace water heater, eliminate flammable

 

15.

function actuated

15.

vapors source. Contact Sears Service.

 

Base-ring filter obstructed

Inspect and clean base-ring filter. See “External

 

 

 

 

Cleaning & Inspection of the Base-Ring Filter.”

HIGH OPERATION COSTS

1.

Thermostat set too high

1.

Set temperature dial to lower setting

 

2.

Sediment or lime in tank

2.

Drain/flush-provide water treatment if needed

 

3.

Water heater too small for job

3.

Install adequate heater

 

4.

Wrong piping connections

4.

Correct piping-dip tube must be in cold inlet

 

5.

Leaking faucets

5.

Repair faucets

 

6.

Gas leaks

6.

Check with utility-repair at once

 

7.

Wasted hot water

7.

Advise customer

 

8.

Long runs of exposed piping

8.

Insulate piping

 

9.

Hot water piping in exposed wall

9.

Insulate piping

INSUFFICIENT HOT WATER

1.

Thermostat set too low

1.

Turn temperature dial to desired setting

 

2.

Sediment or lime in tank

2.

Drain/flush-provide water treatment if needed

 

3.

Water heater too small

3.

Install adequate heater

 

4.

Wrong piping connections

4.

Correct piping-dip tube must be in cold inlet

 

5.

Leaking faucets

5

Repair faucets

 

6.

Wasted hot water

6.

Advise customer

 

7.

Long runs of exposed piping

7.

Insulate piping

 

8.

Hot water piping in outside wall

8.

Insulate piping

 

9.

Low gas pressure

9.

Check with gas utility company

SLOW HOT WATER

1.

Insufficient secondary air

1.

Provide ventilation to water heater. Check flue

RECOVERY

2.

Water heater flue or vent system

2.

way, flue baffle, and burner

 

Clean flue, locate source and correct

 

3.

blocked

3.

Check with gas utility company

 

Low gas pressure

 

4.

Improper calibration

4.

Replace thermostat

 

5.

Thermostat set too low

5.

Turn temperature dial to desired setting

 

6.

Water heater too small

6.

Install adequate heater

 

7.

Wrong piping connections

7.

Correct piping-dip tube must be in cold inlet

 

8.

Wasted hot water

8.

Advise customer

DRIP FROM RELIEF VALVE

1.

Excessive water pressure

1.

Use a pressure reducing valve and relief

 

2.

Heater stacking

2.

valve

 

3.

Closed water system

Lower the thermostat setting

 

 

 

3.

See “Closed System/Thermal Expansion”

36

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Kenmore 153.336372, 153.336333, 153.336382, 153.336472 Troubleshooting Chart, Problem Possible Causes Corrective Action
Page 35 Page 37

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