TROUBLESHOOTING CHART (CONTINUED)

PROBLEM

 

POSSIBLE CAUSE(S)

 

CORRECTIVE ACTION

THERMOSTAT FAILS TO

1.

Thermostat not functioning properly

1.

Replace thermostat

SHUT-OFF

2.

Improper calibration

2.

Replace thermostat

COMBUSTION ODORS

1.

Insufficient secondary air

1.

Provide ventilation to water heater. Check flue

 

2.

Water heater flue or vent system

2.

way, flue baffle, and burner

 

Clean, locate source and correct

 

3.

blocked

3.

Provide fresh air ventilation

 

Heater installed in a confined area

SMOKING AND CARBON

1.

Insufficient secondary air

1.

Provide ventilation to water heater. Check flue

FORMATION (SOOTING)

2.

Low gas pressure

2.

way, flue baffle, burner

 

Check with gas utility company

 

3.

Water heater flue or vent system

3.

Clean, locate source and correct

 

4.

blocked

4.

Replace thermostat

 

Thermostat not functioning properly

 

5.

Heater installed in a confined area

5.

Provide fresh air ventilation

 

6.

Burner flame yellow-lazy

6.

See “Burner Flame Yellow-Lazy”

CONDENSATION

1.

Temperature setting too low

1.

Increase the temperature setting. Refer to the

 

 

 

 

“Condensation” sub-section of this manual’s

 

 

 

 

Troubleshooting Guide.

BURNER FLAME FLOATS

1.

Orifice too large

1.

Replace with correct orifice

AND LIFTS OFF PORTS

2.

High gas pressure

2.

Check with gas utility company

 

3.

Water heater flue or vent system

3.

Clean flue and burner-locate source and correct

 

4.

blocked

4.

Locate source and correct

 

Cold drafts

BURNER FLAME TOO HIGH

1.

Orifice too large

1.

Replace with correct orifice

FLAME BURNS AT ORIFICE

1.

Thermostat not functioning properly

1.

Replace thermostat

 

2.

Low gas pressure

2.

Check with gas utility company

PILOT FLAME

1.

Pilot line or orifice clogged

1.

Clean, locate source and correct

TOO SMALL

2.

Low gas pressure

2.

Check with gas utility company

37

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Kenmore 153.336333, 153.336372, 153.336382, 153.336472, 153.336433, 153.336482 owner manual Thermostat Fails to

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