20 T R O U B L E S H O O T I N G T I P S
Troubleshooting Tips
To help ensure troubleshooting accuracy and to minimize the time your oven is down, please follow the steps below regarding:
oRecording the serial number
oRecording error messages
oChecking the fault log
oCommon issues and solutions
Recording the Serial Number
1.Ensure the oven is cooling down or off.
2.Press and hold the right key for 1 second.
3.Press the down key to view the next menu screen.
4.Press the “S/N” soft key (bottom right).
5.Write down the serial number and have it ready when speaking with Customer Support.
6.Press the back/stop key to exit.
Recording Error Messages
If the screen displays a message when a problem occurs, write down the message and have it ready to reference when speaking with Customer Service.
Checking the Fault Log
Before calling Customer Support, write down any faults the oven has logged. To check the fault log:
1.Ensure the oven is cooling down or off.
2.Press and hold the right key for 1 second.
3.Press the faults soft key (middle left).
4.Write down the number of times each fault (F1– F8) has occurred.
5.Press the back/stop key to exit.
Common Issues and Solutions
CAUTION: When troubleshooting issues with the oven, follow all safety instructions (page i).
The table on page 21 lists some common issues and possible solutions. If additional help is required, contact Customer Service at
+1
