Solutions to Common Problems

Avoid Service Checklist, continued

OCCURRENCE

POSSIBLE CAUSE

SOLUTION

 

 

 

CODES DISPLAYED IN LED

 

 

 

 

 

Water inlet hoses are not installed.

Install Hot and Cold water hoses and turn on Hot and Cold water supply valves.

(No or slow water fill)

Water supply valves are not turned on.

Turn on Hot and Cold water supply valves.

 

Water supply is not adequate in installation.

Test water pressure at another faucet in the house.

 

 

Water pressure must be at least 30 psi (260 kPa).

 

 

 

 

Water is being used elsewhere in the house.

Avoid running water elsewhere while washer is

 

 

filling.

 

 

 

 

Water inlet hoses are kinked.

Straighten hoses.

 

Water inlet screens are clogged.

Remove hoses and clean sediment from screens.

 

 

 

 

Hot and Cold inlet hoses are connected to

Connect hot water hose to hot water faucet and

 

wrong supply faucets.

cold water hose to cold water faucet.

 

 

 

(Cold water detected from Hot

Hot water heater is set too low or is a long

Measure hot water temperature at nearby faucet

distance from washer.

with candy or meat thermometer. Water tempera-

inlet hose during Install Cycle)

 

ture should be at least 120°F (49°C). Adjust water

 

 

 

 

heater as necessary.

Hot water is being used elsewhere in the house.

Avoid using hot water elsewhere before or during washer use. Your hot water system may be unable to support more than 1 use at a time.

 

Drain pipe position too low and water si-

Drain pipe height must be minimum 24” above

 

phoning out drain hose.

bottom of unit. Refer to Installation Instructions for

(water not maintaining level)

 

correct drain pipe installation requirements and

 

adjust accordingly.

 

 

 

 

 

 

If drain pipe height is adequate, error

Call 1-800-4-MY-HOME (1-800-469-4663) for

 

detected can only be resolved by calling

assistance.

 

service technician.

 

 

 

 

 

Drain pipe blocked.

Unclog drain pipe.

 

If drain pipe drains freely with test water

Call 1-800-4-MY-HOME (1-800-469-4663) for

(washer experiencing drain

from a jug, error detected can only be re-

assistance.

solved by calling service technician.

 

problems during cycle)

 

 

 

 

Error detected can only be resolved by call-

Call 1-800-4-MY-HOME (1-800-469-4663) for

 

ing service technician.

assistance.

(Call Service)

 

 

 

 

 

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Kenmore 417.4110* manual Codes Displayed in LED