Before You Calt

oSolutions to Common Problems

Before you call for service, review this list, it may save you time and expense, The list includes common occurrences that are not the result of defective workmanship or materials in this appliance,

OCCURRENCE

 

 

POSSIBLE

CAUSE/SOLUTmON

 

Entire cooktop

does

not operate

Cooktop

controls are locked,

Set the cooktop controls to unlock the Cooktop

 

 

 

 

 

(See p, 11 for further instructions),

 

 

 

 

 

 

Make sure household electrical circuit breaker is ON and that power is properly

 

 

 

 

 

supplied

to the Cooktop,

 

 

 

 

 

 

 

 

Service wiring is not complete, Call 1-800-4=MY-HOME® for installation

 

 

 

 

 

assistance (See back cover),

 

 

 

 

 

 

 

Electrical power outage, Check house lights to be sure, Call your local electric

 

 

 

 

 

company

for service,

 

 

 

Cooktop

turns

OFF while cooking

The automatic

shut-off feature

wiii turn aii of the Cooking Zones and the entire

 

 

 

 

 

Cooktop OFF after any Cooking Zone has been in continuous use for 18 hours,

 

 

 

 

 

Cooktop internal heat sensor has detected high temperatures inside the

 

 

 

 

 

appliance, Be sure the appliance vent hobs are not blocked, Refer to the

 

 

 

 

 

installation instructions supplied with the cooktop for more detailed

 

 

 

 

 

cooktop

installation information.

 

 

 

 

 

 

Fluids spilled or object lying on controls area of cooktop, Clean spills or remove

 

 

 

 

 

object, Repower cooktop,

 

 

 

Cooking

Zone

does

not heat

food

No cookware

was placed on the Cooking Zone or cookware material

type

 

 

 

 

 

incorrect for induction Cooking (See Figs, 18 & 20),

 

 

 

 

 

 

Cookware bottom not large enough for Cooking Zone (See Fig, 19),

 

 

 

 

 

 

Cookware is warped or in poor condition (See Figs, 20 & 21),

 

 

 

 

 

 

Cookware is not centered on Cooking Zone (See Fig, 20),

 

 

 

 

 

 

Cookware resting on cooktop trim or does not rest completely on cooktop surface

 

 

 

 

 

(See Figs, 19 & 20),

 

 

 

 

 

 

 

 

No power to the appliance, Check steps under "Entire cooktop does not

 

 

 

 

 

operate"

in this checklist,

 

 

 

 

 

 

 

 

incorrect Cooking Zone control setting, Make sure the correct control is ON for

 

 

 

 

 

the Cooking Zone being used,

 

 

Cooking

Zone

heats

food too

hot or

incorrect

power level setting,

Adjust the power level setting higher or lower and

not hot

enough

 

 

refer to recipe for guidance and adjust accordingly,

 

Food does not heat evenly

 

Lightweight or warped pans were used, Be sure to use good quality cookware

 

 

 

 

 

(Refer to Figs, 20 & 21),

 

 

 

 

 

 

 

 

Use only fiat bottom, evenly balanced medium or heavyweight cookware, Heavy

 

 

 

 

 

and medium weight pans heat evenly, Because lightweight pans heat unevenly,

 

 

 

 

 

foods may burn more easily (See p, 8 for further information),

 

 

 

 

 

 

Adjust Cooking Zone power

level setting until the proper amount of heat is

 

 

 

 

 

obtained,

 

 

 

 

 

Poor cooking

results

 

 

Many factors

affect cooking

results, Adjust the recipe'srecommended

power

 

 

 

 

 

levels or cooking times,

 

 

 

Cookware is too lightweight or warped, Use heavier quality cookware so foods being prepared may cook more evenly,

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Kenmore 790.428 manual Before You Calt, CAUSE/SOLUTmON