Before You Call

Solutions to Common Problems

Before you call for service, review this list. tt may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.

OCCURRENCE

 

POSSIBLE

CAUSE/SOLUTION

 

 

 

 

 

 

 

 

Range

is not

level.

 

Poor installation.

Place

oven

rack in

center

of oven. Place

a level

on the oven rack. Adjust

 

 

 

 

leveling legs at base of range until the rack is level. When range is level, cooktop may

 

 

 

 

appear

out of

alignment

if countertop

is

not level.

 

 

 

 

 

 

 

 

 

Weak, unstable

floor.

Be sure

floor

 

is level

and

can adequately

support

range.

Contact

 

 

 

 

a carpenter to correct sagging or sloping floor.

 

 

 

 

 

 

 

 

 

 

Kitchen

cabinet misalignment

 

may

make range appear to be unlevel. Be sure cabinets

 

 

 

 

are square and have sufficient room for range clearance.

 

 

 

 

Cannot

move

appliance

easily. Appliance

Cabinets

not

square or are

built

in

too

tight.

Contact

a

cabinet

maker

to correct the

must be accessible for

service.

problem.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Contact

builder

or installer

to

make

appliance

accessible.

 

 

 

 

 

 

 

 

Carpeting interferes with range. Provide sufficient space so range can be lifted over

 

 

 

 

carpet.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Gas line is hard-plumbed.

Have

a flexible

C.S.A.

International

approved

metal

appliance

 

 

 

 

connector

installed.

 

 

 

 

 

 

 

 

 

 

 

 

 

Surface burners do not light.

Surface Control knob has not been completely turned to LITE. Push in and turn the

Surface Control knob to LITE until burner ignites and then turn control knob to desired flame size.

Burner ports are clogged. With the burner off, use a small-gauge wire or needle to clean

ports. See "Surface Burners" in the General Care & Cleaning table for additional cleaning instructions.

Range power cord is disconnected from outlet (electric ignition models only). Be sure cord is securely plugged into the outlet.

Electrical power outage (electric ignition models only). Burners can be lit manually. See Setting Surface Controls.

Surface

burner flame

burns

halfwayaround.

Burner

 

ports

are

clogged.

With

the burner

off,

clean ports

by

using a

small-gauge

wire

 

 

 

 

 

 

 

or

needle.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Moisture is present after cleaning. Lightly fan the flame and allow burner to operate until

 

 

 

 

 

 

 

flame

is

full.

Dry

the burners

thoroughly

following

instructions

in

the General

Care &

 

 

 

 

 

 

 

Cleaning

 

section.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Surface

burner

flame

is orange.

Dust

particles

 

in main

line.

 

Allow

the

burner

to

operate

a

few

minutes

until

flame

turns

 

 

 

 

 

 

 

blue.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In

coastal

areas,

a

slightly

 

orange

flame

is unavoidable

due

to salt

air.

 

 

 

 

Oven

does

not

operate.

 

 

Be

sure

the

oven

controls

are

set

correctly

for

the

desired

function.

See Setting

 

Oven

 

 

 

 

 

 

 

Controls

or

Entire

Appliance

Does Not Operate (see below).

 

 

 

 

 

 

 

 

 

 

 

 

 

Be

sure

regulator

gas

valve

is

"ON".

See

installation

 

instructions.

 

 

 

 

 

 

Entire

appliance

does

not

operate.

Check

house

 

circuit

breakers.The

time of

day

must

be

set

in order

to

operate

the

oven.

 

 

 

 

 

 

 

Make sure electrical cord/plug is plugged tightly into outlet (electric ignition models only).

 

 

 

 

 

 

 

Service

wiring

not

complete.

 

Call

1-800-4-MY-HOME®

 

for

assistance

(See

back

cover).

 

 

 

 

 

 

 

Electrical

 

power

outage

(electric

ignition

models only).

Check

house

lights

 

to

be

sure.

 

 

 

 

 

 

 

Call your

local

electric

company

 

for

service.

Surface

burners

can

be

lit manually.

See

 

 

 

 

 

 

 

Setting

Surface

Controls.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Be sure gas supply is turned on.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Oven

light

does

not

work.

 

Burned-out

 

or

loose

bulb.

See

Changing

the

Oven

Light

(some

models)

to

replace or

 

 

 

 

 

 

 

tighten

 

the

bulb.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

19

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Kenmore 790.7858, 790.7859, 790.7861, 790.7857, 790.7851, 790.7863, 790.7862, 790.7852, 790.7853 manual Before You Call

790.7853, 790.7852, 790.7862, 790.7863, 790.7851 specifications

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