Troubleshooting Xerox Client Software installation

Verify that the cconf file (/usr/xerox/nps/client/cconf) contains the default printer controller name that most recently performed the client installation. Try submitting requests to another printer controller by using the server override switch in the print command.

If you are unable to install the software, make sure the client hard disk meets the minimum requirements. Otherwise, you may run out of disk space during the installation, and you may get misleading error messages.

The following table provides a reference to error messages that may display during installation of Xerox Client Software.

Table 2-1. Xerox Client Software installation error messages

Error message

Description

 

 

 

 

Installation not complete. Problems may have

Appears if any of the client files are missing at

occurred during the transfer of files. Please verify

the end of installation.

that all files have been transferred and contact your

 

system administrator for assistance.

 

 

 

Usage: <Printer__Controller__Name> or

Appears when the Printer Controller Name is

Usage: instsun4 <Printer__Controller__Name> or

not used as the argument to the installation

Usage: instsun3 <Printer__Controller__Name> or

commands. The <Printer__Controller__Name>

Usage: instult <Printer__Controller__Name>

is the name of the Printer Controller that the

 

installation commands use to install the Client

 

Software.

 

 

The attempt to communicate to the

UNIX clients only. Indicates that the installation

<Print__Controller__Name> has failed. Make sure

script’s attempt to communicate with the Printer

the name <Print__Controller__Name> is correct.

Controller has failed.

Make sure your /etc/hosts file contains correct

 

information. Make sure the machine is operational

 

and is in the network mode.

 

 

 

Problems may have occurred in ftp to the Print

UNIX clients only. Indicates problems occurred

Server. Verify disk space. If the problem still exists,

while using ftp to the Printer Controller to

contact your system administrator for assistance.

retrieve client files.

 

 

Problems may have occurred in setting permissions

UNIX clients only. Indicates that the installation

for the executables. You have to be at the super user

script’s attempt to set permissions for the

level to install. Please contact your system

executables in

administrator for assistance.

/usr/xerox/client/nps/bin has failed.

 

 

Problems may have occurred in making the

UNIX clients only. Indicates that the attempt to

commands available. Please contact your system

copy the executables in /usr/xerox/client/nps/bin

administrator.

to

 

/usr/bin has failed.

 

 

Unable to set permission for dir <path>. You have to

UNIX clients only. Indicates that the attempt to

be at the super user level to install. Contact your

set permission for the client directory structure

system administrator for assistance.

has failed. Make sure that you are executing the

 

installation script at the super user level.

 

 

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Troubleshooting Guide

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Xerox 4090 IPS manual Xerox Client Software installation error messages, Error message Description

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