Xerox 4090 IPS manual Resolving system problems

7.Resolving system problems

This chapter describes various system problems and suggests corrective actions.

NOTE: The syntax for the actions listed is for CLI users. If using the GUI, refer to the online help for equivalent procedures.

Symptom	Probable cause	Action
Blank display: pressing a	Monitor is powered off;	1.	Make sure that the monitor is powered
key fails to restore image.	brightness and contrast		on.
NOTE: If you have a	controls are misadjusted;	2.	Make sure that the brightness and
	or there’s a more serious
SunBlade 1000, the			contrast controls (if available) are turned
	problem.
monitor takes one minute			far enough to the left to brighten the
to display following restart.			screen.
Do not restart the system		3. If the monitor is powered on and controls
while waiting for the
			are turned to the left, call the service
monitor to display.
			representative.
The first job to print after a	This is normal operation.	No action is needed. Subsequent jobs should
reboot or a diagnostics		print without a delay.
session takes 30 to 60
seconds longer than usual.
User says a job is not	The jobs is ineligible due to	• Enter List Documents Ineligible.
printing.	unavailable resource.	• Load the appropriate resource.
	Queueing is stopped.	•	Enter Show Status.
		• Enter the Start Queueing command.
	The virtual printer is	• Enter List Virtual Printers.
	stopped.	• Enter Start Virtual Printer
			<printer_name>.
	The jobs are held.	• Enter List Documents Held.
		• Release the job if appropriate.
	The job never arrived.	• Enter List Documents All.
		• Ask the user to resend. If the job still does
			not arrive, consult with the network or
			workstation administrator.

Troubleshooting Guide 7-1