Troubleshooting a Novell implementation
The following table describes troubleshooting RPRINTER problems.
Table 3-2. RPRINTER problems
Problem | Probable Cause | Resolution | ||
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|
| ||
Log message says: | NPS/IPS is not getting SAP packets | If there is an external connectivity | ||
• | "Cannot locate any | advertising the print server. | problem: PSERVER should work | |
• There is a basic connectivity or | when it is repaired. | |||
| Netware print server | |||
| If it is an incorrect framing type, | |||
| from the net." | routing problem. | ||
• | "Requested server | • The incorrect framing type has | your Xerox service representative | |
must change the configuration on | ||||
| <name> not | been set. | ||
| the printer controller. | |||
| responding.” |
| ||
| • The print server is not running. For | If print server is not running, start | ||
|
| |||
|
| RPRINTER, there must be a | ||
|
| one. | ||
|
| PSERVER running on the file | ||
|
|
| ||
|
| server with the name specified to |
| |
|
| NPS/IPS at installation time. |
| |
|
|
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| |
Troubleshooting Guide |
