3.Troubleshooting a Novell implementation

The tables in this chapter describe some ways to troubleshoot a Novell implementation from the log messages that appear in the var/log/DocuPrint.

The following table describes how to troubleshoot PSERVER problems.

Table 3-1.PSERVER problems

Problem

Probable Cause

Resolution

 

 

 

Log message says there

NPS/IPS is not getting SAP packets for

If there is an external connectivity

is a problem locating a

the server.

problem:

NetWare server.

• There is a basic connectivity or

• Check Novell file server

 

 

routing problem.

console screen for messages.

 

• The framing type has been set

• Check that the server is

 

incorrectly during installation.

running and connected to the

 

• The file server name has been set

network.

 

If it is an incorrect framing type or

 

incorrectly during installation.

 

 

server name, your Xerox service

 

 

representative must change the

 

 

configuration on the printer

 

 

controller.

 

 

 

Log message says there

NPS/IPS is getting SAP packets with

If there is an external connectivity

is an error in connecting to

information about the server, but

problem:

the file server.

cannot communicate with it.

• Check Novell file server

 

 

 

• There is a basic connectivity or

console screen for messages.

 

routing problem.

• Check that the server is

 

 

 

• NPS/IPS has an incorrect network

running and connected to the

 

number.

network.

 

 

If it is an incorrect network number,

 

 

your Xerox service representative

 

 

must change the configuration on

 

 

the printer controller.

 

 

 

Troubleshooting Guide

3-1

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Xerox 4090 IPS manual Troubleshooting a Novell implementation, Pserver problems Problem Probable Cause Resolution

4090 IPS specifications

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