1.Calling for service

Before calling your customer service support center, make sure you have read this chapter and have tried the corrective actions described here. If the problem persists, gather the necessary information and call the customer support center.

Information to have on hand when calling for service

To report hardware or software problems in the United States, call the following number:

1-800-822-2979

For customers outside the United States, call your local service representative.

Before calling, make note of the following:

Status code numbers and messages that appear on the controller screen and the printer console

Indicator lights that are lit

Name of your printer: DocuPrint 4050 or 4090 NPS/IPS

Serial number for your printing system (located on the frame inside the printer, behind the door to the feeder trays 1 and 2)

Problems you are having with the system.

Additional information you may wish to note prior to calling includes:

An explanation of how output differs from what was expected.

An assessment of whether the symptoms follow a pattern or occur randomly.

A list of special conditions that may be related to the problems:

New applications

Changes made to the software

Recent service performed

Troubleshooting Guide

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Xerox 4090 IPS manual Calling for service, Information to have on hand when calling for service

4090 IPS specifications

The Xerox 4090 IPS and the Xerox 4050 IPS are two of the most advanced digital printing solutions offered by Xerox, catering to the needs of high-volume printing environments. Both models are designed to enhance productivity and deliver exceptional print quality, making them ideal for commercial printing houses, universities, and corporate environments.

The Xerox 4090 IPS, for instance, boasts a robust design capable of handling large print jobs with ease. Its standout feature is its high-speed printing capability, reaching up to 90 pages per minute. This speed is complemented by the advanced imaging technology that guarantees sharp text and vibrant images. The 4090 IPS utilizes a laser printing mechanism, which contributes to its ability to produce fine detail and consistency across various media.

On the other hand, the Xerox 4050 IPS offers slightly lower speed at 50 pages per minute but compensates with additional versatility. It supports a diverse range of media types, including heavy cardstock, envelopes, and labels, making it a perfect choice for businesses requiring varied print outputs. Both models feature a powerful processor and an extensive memory capacity, ensuring seamless print processing even for complex documents loaded with graphics and images.

Both printers come equipped with Xerox’s Intelligent Print System (IPS) technologies, which optimize print workflows for efficiency and manageability. This system allows for easy integration into existing network environments and supports various file formats, enhancing compatibility across different platforms. In addition, the user-friendly interface and touchscreen control panel simplify navigation and job management.

Security features are also a priority in both models. They include secure print functionalities and options for user authentication, ensuring that sensitive information remains protected during the printing process.

In summary, the Xerox 4090 IPS and 4050 IPS deliver outstanding performance through their high-speed printing, exceptional print quality, and adaptability to various media types. Coupled with innovative technologies designed for efficiency and security, these printers are well-suited for organizations needing reliable and high-quality printing solutions. Overall, both the 4090 IPS and 4050 IPS represent a significant advancement in digital printing technology, setting a high standard in the industry.