Calling for service

Previous conditions under which the application has printed properly.

Give this information to a customer service representative, who will discuss the information and give you an estimated time of arrival or assist you over the phone to resolve the problem.

Enabling and disabling the modem for remote service

Your system may be set up to use Sixth Sense Technology—a remote communication capability. Sixth Sense Technology is a suite of tools that allow service personnel to connect with a system and evaluate its performance. The service representative can troubleshoot problems remotely, transfer, apply, and remove patches remotely, and, if an on-site call is required, arrive with the solution to fix the problem.

An external modem allows your system to be accessed by remote service technicians.

You may be instructed to enable the modem so that the technician can dial into your system. Follow this procedure:

1.Stop all printing and queueing during the remote service session.

2.Follow the instructions of your service representative to enable the modem.

3.When the remote service session is complete, disable the modem.

4.Resume printing and queueing.

Refer to the Guide to Configuring and Managing the System, “Using utility commands” chapter, for more information on the commands used for remote service.

If security is a concern, you can turn off the modem, or you can physically disconnect the cable from the system when it is not being used.

CAUTION

Depending on the commands used by the technician, the printer may start up during the remote service session. You should not attempt to operate the system or perform any tasks at the printer while remote service is in process.

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Troubleshooting Guide

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Xerox 4090 IPS manual Enabling and disabling the modem for remote service

4090 IPS specifications

The Xerox 4090 IPS and the Xerox 4050 IPS are two of the most advanced digital printing solutions offered by Xerox, catering to the needs of high-volume printing environments. Both models are designed to enhance productivity and deliver exceptional print quality, making them ideal for commercial printing houses, universities, and corporate environments.

The Xerox 4090 IPS, for instance, boasts a robust design capable of handling large print jobs with ease. Its standout feature is its high-speed printing capability, reaching up to 90 pages per minute. This speed is complemented by the advanced imaging technology that guarantees sharp text and vibrant images. The 4090 IPS utilizes a laser printing mechanism, which contributes to its ability to produce fine detail and consistency across various media.

On the other hand, the Xerox 4050 IPS offers slightly lower speed at 50 pages per minute but compensates with additional versatility. It supports a diverse range of media types, including heavy cardstock, envelopes, and labels, making it a perfect choice for businesses requiring varied print outputs. Both models feature a powerful processor and an extensive memory capacity, ensuring seamless print processing even for complex documents loaded with graphics and images.

Both printers come equipped with Xerox’s Intelligent Print System (IPS) technologies, which optimize print workflows for efficiency and manageability. This system allows for easy integration into existing network environments and supports various file formats, enhancing compatibility across different platforms. In addition, the user-friendly interface and touchscreen control panel simplify navigation and job management.

Security features are also a priority in both models. They include secure print functionalities and options for user authentication, ensuring that sensitive information remains protected during the printing process.

In summary, the Xerox 4090 IPS and 4050 IPS deliver outstanding performance through their high-speed printing, exceptional print quality, and adaptability to various media types. Coupled with innovative technologies designed for efficiency and security, these printers are well-suited for organizations needing reliable and high-quality printing solutions. Overall, both the 4090 IPS and 4050 IPS represent a significant advancement in digital printing technology, setting a high standard in the industry.