Xerox 4090 IPS manual Enabling and disabling the modem for remote service

Calling for service

–Previous conditions under which the application has printed properly.

Give this information to a customer service representative, who will discuss the information and give you an estimated time of arrival or assist you over the phone to resolve the problem.

Enabling and disabling the modem for remote service

Your system may be set up to use Sixth Sense Technology—a remote communication capability. Sixth Sense Technology is a suite of tools that allow service personnel to connect with a system and evaluate its performance. The service representative can troubleshoot problems remotely, transfer, apply, and remove patches remotely, and, if an on-site call is required, arrive with the solution to fix the problem.

An external modem allows your system to be accessed by remote service technicians.

You may be instructed to enable the modem so that the technician can dial into your system. Follow this procedure:

1.Stop all printing and queueing during the remote service session.

2.Follow the instructions of your service representative to enable the modem.

3.When the remote service session is complete, disable the modem.

4.Resume printing and queueing.

Refer to the Guide to Configuring and Managing the System, “Using utility commands” chapter, for more information on the commands used for remote service.

If security is a concern, you can turn off the modem, or you can physically disconnect the cable from the system when it is not being used.

CAUTION

Depending on the commands used by the technician, the printer may start up during the remote service session. You should not attempt to operate the system or perform any tasks at the printer while remote service is in process.

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