Xerox 4090 IPS manual Enter Start Queueing or Printing, Enter Show Scheduling Policy to

Resolving system problems

Symptom	Probable cause	Action
No jobs appear to be	Queueing or printing may	• Enter Show Status.
printing.	be stopped.	• Enter Start Queueing or Printing.
	Scheduling policy may be	• Enter Show Scheduling Policy to
	First Come First Served	determine current setting.
	(FCFS) and the next job	• If scheduling policy is FCFS and the next
	may be ineligible.
		job is ineligible, no jobs will print. Either
		load the media the job is waiting for, or
		Set Scheduling Policy to
		ResourceMatch so the next eligible job
		prints.
	Possible system problem	• Enter Print Sample Document to see if
		jobs can print from the controller to the
		printer.
		• If the sample document does not print,
		there may be a system problem.
	Printer controller is not	• Ping the printer controller; check the
	communicating with the	cabling/connections.
	network. (Does not apply	• Reconnect the network cable. Use the
	to channel-attached host.)
		network diagnostics to check the network
		devices.
	Printer controller is off or	• Check the printer controller operation.
	needs to be restarted.	• Restart the printer controller.
User cannot send a job	The workstation is not	• Ping the printer controller or another
from a workstation.	communicating with the	workstation. Look at the workstation
	network.	network cable.
		• Reconnect the network cable.
	For TCP/IP: Printer	• View the workstation hosts file.
	controller host name and	• Add the printer controller name and
	address are not in the
		address to the hosts file.
	workstation hosts file.

7-2 Troubleshooting Guide