Resolving system problems

Symptom

Probable cause

Action

 

 

 

No jobs appear to be

Queueing or printing may

• Enter Show Status.

printing.

be stopped.

• Enter Start Queueing or Printing.

 

 

 

 

 

 

Scheduling policy may be

• Enter Show Scheduling Policy to

 

First Come First Served

determine current setting.

 

(FCFS) and the next job

• If scheduling policy is FCFS and the next

 

may be ineligible.

 

job is ineligible, no jobs will print. Either

 

 

 

 

load the media the job is waiting for, or

 

 

Set Scheduling Policy to

 

 

ResourceMatch so the next eligible job

 

 

prints.

 

 

 

 

Possible system problem

• Enter Print Sample Document to see if

 

 

jobs can print from the controller to the

 

 

printer.

 

 

• If the sample document does not print,

 

 

there may be a system problem.

 

 

 

 

Printer controller is not

Ping the printer controller; check the

 

communicating with the

cabling/connections.

 

network. (Does not apply

• Reconnect the network cable. Use the

 

to channel-attached host.)

 

network diagnostics to check the network

 

 

 

 

devices.

 

 

 

 

Printer controller is off or

• Check the printer controller operation.

 

needs to be restarted.

• Restart the printer controller.

 

 

 

 

 

User cannot send a job

The workstation is not

Ping the printer controller or another

from a workstation.

communicating with the

workstation. Look at the workstation

 

network.

network cable.

 

 

• Reconnect the network cable.

 

 

 

 

For TCP/IP: Printer

• View the workstation hosts file.

 

controller host name and

• Add the printer controller name and

 

address are not in the

 

address to the hosts file.

 

workstation hosts file.

 

 

 

 

 

7-2

Troubleshooting Guide

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Xerox 4090 IPS manual Enter Start Queueing or Printing, Enter Show Scheduling Policy to, Set Scheduling Policy to

4090 IPS specifications

The Xerox 4090 IPS and the Xerox 4050 IPS are two of the most advanced digital printing solutions offered by Xerox, catering to the needs of high-volume printing environments. Both models are designed to enhance productivity and deliver exceptional print quality, making them ideal for commercial printing houses, universities, and corporate environments.

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Security features are also a priority in both models. They include secure print functionalities and options for user authentication, ensuring that sensitive information remains protected during the printing process.

In summary, the Xerox 4090 IPS and 4050 IPS deliver outstanding performance through their high-speed printing, exceptional print quality, and adaptability to various media types. Coupled with innovative technologies designed for efficiency and security, these printers are well-suited for organizations needing reliable and high-quality printing solutions. Overall, both the 4090 IPS and 4050 IPS represent a significant advancement in digital printing technology, setting a high standard in the industry.